Google Nest Mini

[Rdianco]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original poster: Daniel Yi 176 

I got my Google Nest Mini when I upgraded my phone and it was amazing. I loved it! But now it's literally a piece of trash. I can't get it to respond to simple commands such as "Hey Google, restart episode" (I have it connected with my Chromecast) and it'll just respond with "I don't understand" and over half of the time it when it actually does think that it understands my command it's just proving that it's a piece of trash i.e. "hey Google, skip 2 minutes" it'll respond with "okay I set am alarm for 6 o clock" 

I want a refund or I want a different, better device. This is ridiculous. If this is the kind of product Google is making now. I will never use another Google product.

[frances]

Hi Daniel Yi 176,

Thanks for your post. Wow, that is definitely a frustrating issue! I am sorry to hear that you are encountering an issue with your Google Assistant. Let's look into this issue and try to find a solution. First, I have some quick questions!

• Is your device showing up as connected on the Google Home App?
• Have you tried restarting your device?
• If that does not work, could you try to Factory Data Reset your device?
  • A factory reset will reset your Google Nest or Home speaker or display to its default factory settings.
    Note: This action will clear your data from the device and can't be undone.

Thank you for your patience! 

[frances]

Hi All,

Just wanted to check in! Has your issue been resolved? Please let me know if you have any questions or concerns. Thanks!

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.