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Can’t connect nest to wifi

abiarris75
Community Member

I don’t know how to get my google nest into my new wi-fi network, doesn’t come up and no option to chnage it on screen 

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@abiarris75 

Did you by any chance have a Google Home/Nest Hub on a previous Wi-Fi network and are now trying to move it to your new Wi-Fi network? Google Nest doesn't make this easy. You usually have to remove or "forget" the Google Nest device in the Google Home app (or the Google Nest app) and then do a factory  reset while you are still on the old Wi-Fi network. Google's recommendation to get around this is to set the network name (SSID) and password on your new router/modem to the same values on your old router/modem to avoid issues. We did this when we got a new router/modem and had no issues. (https://support.google.com/googlenest/answer/9223711?hl=en#zippy=%2Ctry-the-same-network-name-and-pa...)

I don't know whether this will help, but these are Google Nest's instructions to "Change the Wi-Fi network of your Google speaker or display":

https://support.google.com/googlenest/answer/7170507?hl=en#zippy=

If you can't resolve it, you could try contacting Google Nest Support: https://support.google.com/googlenest/gethelp

Juni
Community Specialist
Community Specialist

Hi everyone.

 

Thanks for always being there @MplsCustomer

 

@abiarris75, were you able to try the tips provided by MplsCustomer? 

 

Let me know how things went.

 

Best,

Juni

Azarco
Community Specialist
Community Specialist

Hello abiarris75,

 

Checking back in to see if you still need help with this. Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.

 

Regards,

Alex

Azarco
Community Specialist
Community Specialist

Hey there,

 

Bumping in to make sure you saw our response. I'll be locking this thread if we won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

 

Thanks,
Alex