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Can’t connect to Wi-Fi on google home

anthonyjello
Community Member

Hey!! My google home is working fine yesterday and now my google home keeps doing this, I received this error message this morning while I was sleeping saying can’t connect to Wi-Fi make sure your network name and password are correct, I made sure my network name and password are correct, I don’t use a iPhone 10! And this morning at 8 am I still have an error message that says can’t connect to Wi-Fi, it’s weird! What to do?

4 REPLIES 4

David_K
Platinum Product Expert
Platinum Product Expert

I'm assuming other devices are connecting to your Wi-Fi without issue?

I'm also assuming you're referring to a Google Home speaker or display. Try these steps:

  1. Open the Google Home app.
  2. Tap your device's tile.
  3. Tap the settings cog at the top right > Device information.
  4. Tap Wi-Fi > Forget network.
  5. Return to the Google Home app home screen.
  6. Tap the + at the top left > Set up device > New devices.
  7. Follow the steps on screen.

If you get an error message that says "could not communicate with your [device]" when you try to forget your network, or the steps above don't work, you'll need to factory reset your device and set it up again.

Dan_A
Community Specialist
Community Specialist

Hi anthonyjello,
 

I'm jumping in to ensure everything is good here. Have you seen davidking’s response? Let us know of the answers so we could take a closer look at them.
 

Best,

Dan

Dan_A
Community Specialist
Community Specialist

Hey there,

 

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Thanks,

Dan

Dan_A
Community Specialist
Community Specialist

Hey there anthonyjello,

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Cheers,

Dan