Can't get Google's attention when I have an incoming duo call

[MrMark]

I can't seem to interrupt Google when there is an incoming Duo call. I say "Hey Google" but it is rarely recognised. I seem to need to yell it or pick the gaps in the ring tone to get the device's attention. Once successful, then I can tell it to pick up.  How can I answer Duo calls without yelling?

The device is very responsive during all other attempted activities. I have the sensitivity at 2.

[frances]

Hi Mr. Mark, 

Thank you for your post. I am sorry to hear that your device is not responding to you. That is a frustrating issue, and I definitely understand your concern. I would be more than happy to help find a solution.

First, let's try this troubleshooting step. It will help us narrow down the cause of this issue and see if there is something happening to the device itself.

• Could you please try to do a reboot and Factory Data Reset on your device? Are there any improvements? 
  • A factory reset will reset your Google Nest or Home speaker or display to its default factory settings. 
  • Note: This action will clear your data from the device and can't be undone.

I apologize for the inconvenience caused by this issue and thank you for your patience. I look forward to your update.

[frances]

Hi All,

It's been a few days since we have heard from you. Just checking to see if you have any other questions or concerns. We're here to help!

[frances]

Hi All,

As I have not received any response, I'll go ahead and lock this thread. As always, feel free to start a new thread if you have any questions or concerns and we'll be happy to help.