Why is Spotify having so many problems lately?

[Jeff191919]

I am having more issues than ever with Spotify. There are two main problems. 1. Spotify will simply not play when I ask. 2. It will play an obscure version of a popular song. Perhaps it will play a life version or an instrumental.  Why wouldn't it just play the original version with the most listens? 

I am on the verge of switching to Amazon. I am extremely disappointed in the performance of my many home devices. It was a significant investment that has proven to be a waste of money.

[Si]

Same here for a few specific songs. I can even specify the artist and track and album but it makes no difference. The most recent one I’ve had issues with is Coloratura by Coldplay. Absolutely cannot get it to play this.

[frances]

Hi Jeff191919 and Si,

Thanks for your comments. I apologize for the inconvenience caused, I understand how frustrating it is to have the wrong version of a song play. I would be more than happy to help answer your post. 

To fix the issue of having a version I do not want to play, I usually command "Play [song title] by [artists name] on Spotify." So far, it has been able to play the popular version of the song. 

If the issue still persists, you could even command "Play [song title] by [artist] on [album name]" to ensure that a live album does not get played instead. It will say, playing [album name], and then you could adjust the song from there. 

Lastly, I usually cast from my phone as it allows me change and pick songs quicker. 

I appreciate your comments. 

• You can send your feedback and comments through your device or Google Home App here. 
• You can post Google Assistant issues and questions to the Google Assistant Help Community Forums.

Thank you both for your patience! Please let me know if there is anything else I can help with. 

[frances]

Hi All,

Just checking to see if you have any other questions or concerns, thanks. 

[frances]

Hi All,

As I have not received any response, I'll go ahead and lock this thread. As always, feel free to start a new thread if you have any questions or concerns and we'll be happy to help.