Can't get nest mini to connect - my phone isn't supported on device utility

[Kesepton]

I am trying to connect these to my home app. Says I need to use device utility to connect the mini to Wi-Fi. When I go to download the app, it says it isn't supported on my phone because it's made for an older android. 

What can I do here?

[Sarjammers]

It's been nearly 4 months, is this issue going to be fixed or are google nest minis now effectively redundant for people with newer pixel phones?

[NurseDiesel]

It is Feb 18th 2025 and I am having the above issue and this is still the "Recommended Answer"? What is the fix or are they no longer supporting the Nest product line?

[Mbiah]

Get the android app APKmirror and search device utility apkmirror to get an old version of the device utility app that works!

[Tk123]

This issue remains unsolved for several months now. When will you fixt it ? 

[Mbiah]

Get the android app APKmirror and search device utility apkmirror to get an old version of the device utility app that works

[Mbiah]

I don't have an old Android device, I have an up to date pixel phone and I'm trying to set up a nest mini. What is the solution?

EDIT WITH SOLUTION TO STUPID PROBLEM THAT SHOULD NOT EXIST: 

Get the android app APKmirror and search device utility apkmirror to get an old version of the device utility app that works!

[sep23948]

That doesn't work either it doesn't recognise my WiFi 

[Strudders]

It's Feb 2025, how have you still not got a fix for this? I have just bought a nest speaker that I can't even use!! Please tell me how I can get this speaker to work? I don't have another pixel phone or another Google device! Can I do it from an iPhone???? 

[Mbiah]

Get the android app APKmirror and search device utility apkmirror to get an old version of the device utility app that works! I set mine up this way

[Jimmyjjc1]

Like a lot of people. I don't keep old phones laying around a house.  Is there another app I can download and use?. 

[Svveets]

so, you've been aware of this for over a year and still have NOT fixed the issue. Great service team you have

[LSPratt]

Hi, I'm having the same issue as everyone has noted. If I try to connect from an old phone (if I can even find it!) or a tablet will I be able to switch it back to using my phone as the main device? The main reason for me getting a Google nest is so I can control everything from my current phone...

[Swendres]

Ran into this problem today. Still no fix?

[MKrealDons]

Still no fix!?

[Layleelou]

Any updates ? It is so frustrating.

[Janis212]

This is still a problem. When will this be fixed? I'd like to set up my speakers and this is a ridiculous issue to encounter. 

[NurseDiesel]

The recommend answer is from 2024 which is a workaround. The official workaround recommended is to buy a competitors phone or an old, outdated Pixel. That may be the most idiotic statement I have heard from a support organization in my life and I am almost 60! I have a feeling that the Google Home products will probably be wrapped up shortly as they cant be bothered for a fix obviously and I would be looking at another option if I were you. Google seems to be a rudderless ship with no captain who hires lawyers over programmers. What a shame.

[Nitrosoft1987]

It has been months, has there seriously been no progress?  Is your release schedule once a year or something?  What are your scrum teams even doing when a showstopper production bug like this exists?

[Arobart]

Any update, GoogleNestTeam?

It's nearly 4 months later and the problem continues to persistent.

I have the same issue as all the other community members, with two different Pixel devices (6a and 7a, running Android OS 15/AP4A.241205.013 and 15/BP1A.250305.019, respectively) with 2 new Nest Mini 2nd Gen that just arrived yesterday. I have many other Nest devices connected to my Google Home network with no previous issues like this 

[SGross]

It's been 6 months and this is still unresolved. "use another device or pixel running an older Android version" is not a workaround for most of us. We only have 2 devices and they are both newer pixels. We dropped $50 on a nest mini that we literally can't use. How is this still an issue after 6 months?

[markearth]

Same issue - Pixel 8, Android 15

[etumanov]

Same issue, @GoogleNestTeam is there any chance the Device Utility app will work on the new Android phones this week?

[Pescador]

Trying to set up a nest mini and I'm getting the same issue: requires Device Utility app, but my phone (Pixel 7, Android 15) is listed as not compatible with the app

[SharonB54]

Did you find a way round it. I have a Pixel 7Pro Android 15.   I'm also guessing this might be why I can't reconnect my older model Google Home. 

[Wellesbournered]

If you sideload the Device Utility APK this should overcome the issue. 

Download the Device Utility APK from APKPure. Allow unknown sources on your phone. Install APK

[sep23948]

This doesn't work it doesn't recognise my WiFi

[Vikchop]

Why are you pushing these devices when it's not compatible with your own flagship phones? Terrible experience!

[Thomas14]

Same issue here. You keep selling devices that people won't be able to use, not even a warning banner in your store. This is borderline dishonest to keep customers misinformed... Please at least share an ETA for a fix. Or should we get a very old and insecure smartphone to be able to use Nest products?

[OB12]

Same problem - do not have a device with an older version of Android in order to use the Device Utility app. My Nest Mini just repeats over and over (in Japanese for some reason) to download the Home app, but the Home app warns that extra steps are required to activate (which is not possible with this device). Will return.

[Wellesbournered]

I sideloaded the Device Utility from an APK and it worked. I've got Pixel 8 pro phone running Android 15.

[Xavier3]

Thank you so much this works!

[Rastrick]

Stuck in the same situation! When can we expect a fix?!

[Frankie4]

There is a really good sale on Amazon for Alexa products right now. They have bundles that include smart light bulbs.I'm replacing my 5 Google nest minis and getting 3 smart light bulbs for $100. 

[Takoyaki_uwu]

Appreciate this thank you. I heard froma. Friend they have better support 

[Georgie2]

To be fair, the above two posters make a good point.

Really disappointed that there hasn't been an update on this for three weeks  from Google Nest Team 😕

Just gonna leave this, incase it's helpful for anyone who wants a smart speaker that works with their Google phone

https://www.amazon.co.uk/echo-dot-2022/dp/B09B96TG33 

[Thomas14]

I have a ticket opened for nearly 3 weeks now, and support can't provide any explanation or ETA of resolution. I'm now asking for a refund as they sold me something completely unusable, but they keep stalling. This is infuriating 😡 Think twice if you consider buying Nest products or subscription...

[Wellesbournered]

The weird thng is that I bought ah and new Google Nest Audio plugged it in and it worked fine.

I reset my old  Google assistant speaker to relocate it and now I can't get it to work I should have just moved it and renamed it.

Let's hope Google resolve this quickly.

[Wellesbournered]

I managed to connect by sideloading the Device Utility via an APK and it worked..!!

[bugbite77]

Any updates on this?!

[Wellesbournered]

Id recommend sideloading a Device Utilty APK. Worked for me.