Can't get nest mini to connect - my phone isn't supported on device utility

[Kesepton]

I am trying to connect these to my home app. Says I need to use device utility to connect the mini to Wi-Fi. When I go to download the app, it says it isn't supported on my phone because it's made for an older android. 

What can I do here?

[tig413]

Same issue as everyone else ! Received new Google Mini , Down loaded Google Home app , attempted to install new Google Mini , advised to install Utility, advised there that unable to install on new version of Goggle Pixel 7
My phone is Google Pixel 7A , Android Version 15.
I was using Alexa, thought that this would be an upgrade. Have been working on this for 4 hours now.
This is nowhere near acceptable .

[tig413]

I finally was able to reach a human at - Google won't let me send phone number here. I got it from Pissed Consumer website.

Was directed to go to go to Google site, sign in with Google acct used, find Google Nest Mini in order history, click "return", and jump through the hoops to print return order, print shipping label and return packing list. Money will be credited back to my account 5-7 days after receipt of package. 

Headed to FedEx drop off point with package today. 

Back to Alexa.

[AlecUpton]

i am facing same issue

[AlecUpton]

i am facing same issue but now its fixed

[AlecUpton]

If you're having trouble getting your Nest Mini to connect and seeing a message like "your phone isn't supported on device utility", it usually means your phone isn't compatible with Google's Device Utility xender app, which is needed for the initial setup of some Nest devices. This can happen on older Android versions or certain non-certified devices.

[tig413]

Mine has been returned, so no worries now except them crediting my account back with the money I wasted on it.

Doesn't get the time back I wasted on it though.

[Lwtua]

I dug out ancient Samsung , connected to wifi and it allowed me download the utility and finally got it set up. Not an ideal solution.

[tr144]

Well I finally set the stupid thing up, I bought a 1st gen Google home mini off of eBay and was worried I was just gonna be out of money but I figured it out for now at least. I used a device utility apk to attempt set up which didn't completely work, it set up the device I guess but I couldn't connect to it in Google home so I factory reset the mini and tried to connect it again straight from Google home. wifi connect took a little bit but eventually it let me set it up and it thankfully only wasted an hour of my time.

[Mark4534]

How is this still a problem, you're definitely not working on it at all, you need to be sacked.

[Carrie16B]

We'll I feel like a prize idiot now.  

And who happens to have old devices laying around that have functional old versions of Android??

[AlisonM12]

I have a Pixel 9 running Android 15. Just bought a Google Nest Mini 2nd Gen and as everyone is experiencing, I cannot connect it because the Device Utility app doesn't work. Can I use a neighbor's phone to help connect it? My son has a Samsung but he's away at college! I don't have other devices just lying around!

[GOOG000000LEKid]

Yes, unfortunately you have to use any other iOS or Android device other than pixel to activate it. pathetic isn't it... I had to use my fire tablet by Amazon to activate it 👎

[criddery]

still an issue with my Pixel 7 Pro (now android 16) tried to sideload the latest Device Utility App, but process keeps me going in circles and cannot get 4 devices working again after having to swap out our router (Nest Home/Hub Max, older Roomba, and 2 Insignia clock radios)

very frustrating!