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Can't get nest mini to connect - my phone isn't supported on device utility

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Kesepton
Community Member

‎10-02-2024 07:35 AM

I am trying to connect these to my home app. Says I need to use device utility to connect the mini to Wi-Fi. When I go to download the app, it says it isn't supported on my phone because it's made for an older android. 

 

What can I do here?

1 Recommended Answer

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GoogleNestTeam
Community Manager (Admin)
Community Manager (Admin)

‎11-22-2024 03:42 PM

Hey everyone,

We’re aware of the issue preventing download of the Device Utility app for some Pixel phone users running Android 14 and higher. The team is currently investigating. As a workaround in the meantime, you can use another device or Pixel running an older Android version to connect your speakers to the Google Home app.

We appreciate your patience, and we’ll keep you updated when there’s more to share.

Thank you,
Google Home & Nest Team

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161 REPLIES 161

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Grml
Community Member

2 weeks ago - last edited 2 weeks ago

Seriously? 8 months later this is still open? Just bought a speaker that needs the "Device Utility". And, of course, not available to my up-to-date Pixel 8 Pro. Are you really expecting to keep old phones for years because you can't get your sh*t right? That's pathetic!

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tig413
Community Member

Tuesday

Same issue as everyone else ! Received new Google Mini , Down loaded Google Home app , attempted to install new Google Mini , advised to install Utility, advised there that unable to install on new version of Goggle Pixel 7
My phone is Google Pixel 7A , Android Version 15.
I was using Alexa, thought that this would be an upgrade. Have been working on this for 4 hours now.
This is nowhere near acceptable .

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