Can't name timer

[bspennington]

For several months now, I've been unable to name a timer on a Nest Hub (Gen 1). Previously, I've been able to say "Set a 10 min timer called [name]." That no longer works. I've seen similar posts, but no common resolution.

[SmartHomeH-TAGS]

Still works on my Nest Hub Max. "Set a timer called Turkey for 20 minutes". It even has the visual and sound effects.

Try rebooting through the Google Home app.

[bspennington]

Your prompt is different than what I've been able to do in the past. Previously, I could say "Set a 20 minute timer called turkey" or "Set a 20 minute turkey timer". Doesn't work now.

[tajennifer]

Hi bspennington,

Thanks for posting. I'm sorry to hear about the situation that you are experiencing with your Nest Hub device while trying to set a timer with a specific name, as you used to. I understand how difficult it can be when things don't work as expected. But don't worry; help is here. I just need to ask for some information to provide the best solution.

• Is your Nest Hub device up-to-date?
• Is your Google Home app up-to-date?
• What is the firmware version of your Nest Hub?
• Can you please try to say the command for the timer by following the structure "Set a timer called [name] + time"?
• Have you tried any troubleshooting steps to solve the situation?

@SmartHomeH-TAGS Thanks for your help in this situation.

Please keep me posted.

Best regards,

Jenny