Can’t reset google nest hub gen 2

[Jmorris004]

I can’t seem to factory reset my google nest home 2nd gen

all I see is the G logo on a grey screen. 

I’ve tried: 

- unplugging and plugging back in 

- unplugging and let sit over night 

- factory reset by using the volume buttons 

- factory reset by putting the device in recovery mode and then trying factory reset 

- unplugging, plugging back in for 10 seconds and unplugging for 11 times 

none of these things have worked. The device remains showing just the G logo

would appreciate any help 

[SmartHomeH-TAGS]

Are you holding down the volume buttons until the hub acknowledges reset is in progress?

[Jmorris004]

Yes. I hold it down until the screen goes black and then the screen goes back to the G logo screen.

If i hold the volume button down longer, past the black screen, the factory reset screen and the countdown is shown again.

[sicsacol]

Hi folks,

Thanks for reaching out in the community.
@Jmorris004,  I'm sorry to hear your Nest Hub (2nd gen) is stuck on the "G" logo. We understand it can be frustrating when your device isn't working after troubleshooting. No worries, let's work together to fix this. To help with that, I have a few questions for you:

• When was this issue (stuck on the "G" logo) first noticed?
• Was the device already in this state when you first discovered it?
• If not, were you interacting with the device when it happened?
• If so, what were you trying to do?
• Did you unplug the device or was there a power outage shortly before you discovered the issue?

If you don't properly do an Factory reset on the Nest display, it may cause the device to get stuck on the "G" logo during boot up. The issue occurs if you hold the volume buttons down while you plug in the power cord. The device switches to recovery mode and doesn’t load past the “G” logo.

@SmartHomeH-TAGS, I appreciate your help in this post.

Please let me know the answers to these questions, and I'll be happy to help you further.

Cheers,

Jonathan