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Can't set alarm on Neat Hub via voice in DE

TheTimmaeh
Community Member

Hey there! I've been using Home Minis in every room without any issues. Every night I set my alarm for the next morning via voice in German. I've upgraded to a Nest Hub (2nd Gen) and I'm trying to do the same thing, set my alarm. The transcript on screen matches what I said, but the response is "Sorry, I didn't understand that". Repeating the command in English works fine. I power cycled and even reset the device, but nothing helped.

Is there any solution to this or do I have to return my total of 6 hubs?

1 Recommended Answer

TheTimmaeh
Community Member

I contacted support and we were able to replicate and resolve the issue. All I had to do was remove English from my Google Assistant languages and then re-add it.

View Recommended Answer in original post

2 REPLIES 2

TheTimmaeh
Community Member

I contacted support and we were able to replicate and resolve the issue. All I had to do was remove English from my Google Assistant languages and then re-add it.

Juni
Community Specialist
Community Specialist

Hi TheTimmaeh,

 

I’m glad your issue is resolved now. I’ll keep this thread open for 1 more day. If you need further help, let me know.

 

Thanks,

Juni