Can you please get in touch with me

[Rdianco]

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Original poster: Jordan Jackson 5691 

I really need help internet

[Rdianco]

Hi Jordan Jackson 5961,

Thanks for reaching out. I am sorry to hear that you need help with an internet issue. I would be more than happy to help. First, I have some questions to get a better understanding about this issue.

• Which device is this post in regard to? (model name, generation number)
• Is this a new issue? Was your device working normally before?
• Is your device powering on?
• Is your device showing up in the Google Home App? 
• Where are you seeing your error message? On the device or the Google Home App?
  • Could you please upload a screenshot or photo of the error message?

I appreciate your patience and look forward to your response.

- From Frances (Community Specialist)

[frances]

Hi All, 

We haven't heard any response from you. I will go ahead and lock this thread. As always, if you have any other questions or concerns, please feel free to make a new post. Thanks!

[frances]

Hi All,

It's been a few days since we have heard from you. Just checking to see if this issue has been resolved. Feel free to ask any other questions or bring up any concerns you have. We're here to help!