08-24-2022 05:30 AM
08-27-2022 11:25 AM
Hey sjm1027,
Thanks for reaching out.
To cancel an existing alarm, you can use this command " OK Google, "Cancel < name of the alarm>". You can also cancel it from the Google Home app using this steps:
Make sure that the mobile device is linked to the same account as the Google Nest or Home device.
Let us know how it goes.
Best,
Alex
08-30-2022 11:30 AM
Hey sjm1027,
I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Thanks,
Alex
08-31-2022 11:40 AM
Hi sjm1027,
I haven't heard from you in a while so I'll be locking this thread in 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.
Kind regards,
Alex
08-31-2022 04:23 PM
Still no solution yet
08-31-2022 10:12 PM
Hi sjm1027,
Sorry to hear that. Have you already tried to perform a complete reset to your Google Nest speakers? If not, let's go ahead and try that and check if it would make any changes.
Keep me posted.
Best,
Princess
09-01-2022 04:52 AM
I don't think it has to do with speakers? Just my alarm setting and deleting for a day
09-03-2022 09:21 AM
Hey sjm1027,
Got it. What's the response of your Nest Hub when you cancel the specific alarm? Resetting the device can help us cover all our bases.
Thanks,
Alex
09-06-2022 10:48 AM
Hey sjm1027,
I wanted to check in and see if you are still in need of any help with your device. Please let me know, as I would be happy to assist, and answer any questions you may have.
Best regards,
Jake
09-08-2022 09:56 AM
Hey sjm1027,
I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.
Best regards,
Jake
09-08-2022 09:59 AM
I still don’t have a good solution for this. I have a script that runs daily adding a new alarm.
10-03-2022 09:12 AM - edited 10-03-2022 09:14 AM
Hi there,
We just want to check if you have seen our response posted above. Let us know if you have filled out the form so we can check.
Best,
Princess
10-06-2022 09:38 AM
Hi there,
We've received your form-- thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.
Best,
Princess
09-29-2022 11:37 AM
Hey sjm1027,
I am truly sorry for the trouble and frustration that you are having with the device. I understand that is not the most ideal situation, and I am more than happy to assist. Since you have exhausted all troubleshooting steps, I would like to escalate this to a higher team.
If you could please fill out this form, our Team would then be in contact with you for additional support. Please let me know if you have any questions from here as well.
Best regards,
Jake