Cancelling Sunrise alarm option doesn't start routines

[Nelson24]

I have an alarm set for every morning at 0655h, with options to have sunrise wake up and a morning routine.

The other day, I happened to be awake early and the sunrise option had already started, so I dismissed it.  I expected one of 2 things to happen...my morning routine would run, or my alarm would still go off at the designated time and dismissing that would begin my morning routine.  Unfortunately neither happened.

I think the most desirable behaviour would be when cancelling the sunrise wake up, then it would dismiss the alarm and run the morning routine.  However, I could live with cancelling sunrise, allows the actual alarm to trigger and then dismissing that would allow the morning routine to run.

[Jake]

Hey Nelson24,

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Nelson24]

Yes.  This is still an issue.  Also, if you cancel an alarm using the gesture, it doesn't run the morning routine.

[Jake]

Hey Nelson24,

I am sorry to hear you are running into the issue still. I did find a helpful article with more details on routines. Please let me know if that provides more details, or if the issue is still present from here.

Best regards,

Jake

[Nelson24]

Really, that's a bit insulting Jake.  Did you try to reproduce the issue on your google nest?  The set up and test details are very well documented in my post and augmented by others.  If you have set it up in your nest, and for some unforeseen reason it works, please share your detailed steps and your test procedure so that we may view it compared to our setup to see if there is a path to resolution.

To me it seems that google has simply dropped the ball on validating the feature works under real life scenarios...like sleep sensing and cancelling sunrise alarm.

[Jake]

Hey Nelson24,

 I am sorry that the article was not of any help. I know this is not an ideal situation, and I will be sure to follow up with our Team to see if they have any insight on what the issue could be. I know this is not the most ideal answer, but please let me know if you have any questions from here.

Best regards,

Jake

[Muddi]

Hey Nelson24,

Chiming in to see if you still need help with your device? Let us know by updating this thread, and we're glad to assist you further.

Cheers,

Muddi

[Azarco]

Hey Nelson24,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Thanks,

Alex

[Nelson24]

This feature still does not work.  Google needs to provide a fix.

[Azarco]

Hi Nelson24,

We're sorry for the trouble this may have caused you, have you tried deleting and recreating your routines and alarms? Resetting your device might help too.

Best,

Alex

[Nelson24]

If you bothered to read all of my posts you would realize that I have tried all permiarations. How about you set it up following my detailed descriptions and then have your developers fix the problem, Let me j o when they have a fix, I'd be happy to test it for them, as clearly your own QA team isn't up for the task.

[Nelson24]

To be clear, my routines are not the problem. Triggering them properly is. That's on Google. I have 2 automated smart homes and a degree in computer science. Fix your code,

[Azarco]

Hi Nelson24,

We understand and we appreciate your patience. We'd like to take a deeper look into this — could you fill out this form and let me know once you're done?

Thanks,

Alex

[Princesss]

Hi Nelson24,

We've received your form-- thanks for filling that out. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Best,

Princess

[Jake]

Hey Nelson24,

I wanted to check in and see if you are still in need of any help with your device? Please let me know if you have any trouble seeing the email from our Team, as I would be happy to assist.

Best regards,
Jake

[Jake]

Hey Nelson24,

I am showing a case has been created, and our Team should be in contact via email from here. Please let me know if you have any trouble seeing that, as I will be locking the thread soon.

Best regards,

Jake