Google Home Mini Conectivity Issues

[kaylyns01]

My Google home Mini will not connect to the Wi-Fi whenever I try to set it up. I've had this issue in the past and went through all of the troubleshooting ideas with Google support.  I have 3 other Google homes in my house. They they all connect just fine. It isn't an issue with Wi-Fi because we recently moved and we have a new Internet provider and we had this same issue at our old place too.  I also know that it is not the specific Google home Mini because I tried to connect a different one as the 4th device and it wouldn't work and I reset them all and did them in a different order and now a different one won't connect. If that made any sense. Does anyone else have an issue with connecting more than 3 Google homes to their Internet?

It always says "could not communicate with your Google home mini" when I try to connect to the wifi.

[kaylyns01]

This is what it says everytime...

[Muddi]

Hey folks,

Thanks for reaching out. Sorry to hear about your Google Home Mini that doesn't connect to your WiFi network, and we understand how you feel about this. I'd like to dig deeper into this. To confirm, are all your speakers having the same issue?

To eliminate network issues, please try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Home Mini). Once done, check if your device will have the same behavior.

Let us know how it goes.

Cheers,

Muddi

[KAKUZO]

I tried the same. didn't work. facing the same issue

[Muddi]

Hey KAKUZO,

Thanks for trying. Could you tell us when and where did you purchase your device?

Cheers,

Muddi

[Muddi]

Hey KAKUZO,

We haven’t heard back, so I'll be locking this thread if we won't hear back from you again in 24 hrs. Feel free to create a new one if you have more questions or have other concerns in the future.

Regards,

Muddi

[Princesss]

Hi there,

Chiming in to check if you still need help with this? Hope the previous post answered your question, otherwise I’ll be locking the thread.

Best,

Princess

[KAKUZO]

The issue hasn't been solved yet

[Muddi]

Hey KAKUZO,

Thanks for coming back to us. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

[Muddi]

Hey kaylyns01,

We got the form you've submitted. We'll be reaching out to you via email and let's continue working on your concern through that channel.
 

@KAKUZO: Have you filled out the form?

Cheers,

Muddi

[Jake]

Hey kaylyns01,

I wanted to follow up, and ensure you are in contact with our Team. Please let me know if you have any questions from here, as I would be happy to take a closer look.

Best regards,

Jake

[Jake]

Hey kaylyns01,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake

[Bianca-c]

I still have the same problem with my Google home mini, I'm still not able to connect. My family just got a new internet router, we cannot connect to the wifi with the new router but we were able to with the old one. I have no idea what to do could someone help me out with it please 

[Muddi]

Hey Bianca-c,

Sorry to hear about that. To confirm, have you tried resetting your device prior connecting it to the new router? What message are you getting when you connect it to the new network?

Cheers,

Muddi

[Jake]

Hey Bianca-c,

I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Jake]

Hey Bianca-c,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake

[KAKUZO]

I have the same issue. And i don't know how to deal with it

[kaylyns01]

Me either. I don't know if it's because you can't have that many Google homes at the same time. But I feel like that shouldn't be an issue. I'd only have 4.