Cannot control Globe Suite (smart plugs) with voice as of March 2023

[Cowboy1968]

Hi,

I have Globe suite (for my smart plugs) connected to my Home app for several years without issue.  As of this month March, I can no longer control them with my voice (ie OK Google Turn on/Off couch light).  I can see the lights in the Home app and control them there just fine, but when I ask my Hub or minis to turn on or off it gives me the something went wrong here are some other things you can try message every time.

[JillG]

Hi @Cowboy1968 

I still see Glove Suite listed in the services menu in the Google Home app. I would try unlinking Globe Suite and then relink to see if that helps.  Connect smart home devices in the Google Home app - Google Nest Help 

Jill

[Cowboy1968]

Thank you for the quick reply.  I have done that twice already and still no luck.  I can control the plug/lights in the home app, but I cannot control via voice.

[JillG]

Hmmm, have you reached out to Global's support to see if they have any known issues?

[Cowboy1968]

Asking Google to Sync all my devices got it working again.Thanks

[Muddi]

Hey Cowboy1968,

Happy to hear that your issue was resolved, and @JillG was able to help! It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else. 
 

Cheers,

Muddi