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Cannot link

Rdianco
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original poster: Adrian 4375 

 

Hi Google Community,

 

Despite linking my Google Nest Device (as I can see it on devices and sharing permissions etc), the display shows the follow message: “Link Account - Open the Google Home app and link your account”.
 
I have already set it up, and it’s installed in one of my “rooms”. I also rebooted it (pressing onto both volume keys) and repeated the factory restore and set up process via Google Home app on my iPhone 4 times now. Help please!
2 REPLIES 2

Rdianco
Community Specialist
Community Specialist
Hi Adrian 4375,
 
I am sorry that you are encountering this connectivity issue with your device. I understand your concern. The Google team is aware of this issue and is investigating a possible cause. There are no other steps to take at this time to troubleshoot.
 
I just wanted to check in, has this issue resolved on its own for your device?
 
  • If YES (has been fixed), could you please send feedback with the words: "GHT3 Nest Hub link account issue fixed" with an explanation of the situation?  
 
  • If NO (has NOT been fixed), could you please send feedback with the words: "GHT3 Nest Hub stuck on link account screen" with an explanation of the situation?
 
Your feedback is greatly appreciated, as it will help our engineering team address this issue. 

Mbturner
Community Member

I'm having the same issue. One thing I'm noticing is it is saying there is a visibility error, but my guest wifi is off and my phone and hub 2 are on the same network.