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Cannot play a personal playlist on Google Home Mini anymore

tkivisto
Community Member

Hello, I created a personal playlist back during the dark days of COVID to help our youngest daughter fall asleep.  She still uses this playlist 4 years later and it normally works like a charm.  The playlist is just the same peaceful track repeated several times while she drifts off to sleep. 

Recently, her Google home mini will play pretty much any other random playlist when we speak to the assistant.  In the past, we sometimes had to repeat the request to get the right playlist to play, but now it no longer plays it at all and plays something else random.  

I don't understand at all what's happened.  We haven't changed anything in our hardware nor software.  We can cast the playlist from my phone to the device, but it seems crazy that the device can't seem to understand the request anymore when we speak to it.  I've tried renaming to other things and it can't play any name we've come up with.

7 REPLIES 7

Derickf
Community Specialist
Community Specialist

Hi @tkivisto

Thanks for posting in the community. I’m sorry to hear that your Google Home Mini is not playing the correct playlist. I'll be more than happy to help you solve this issue. Before we get started, I have some questions about the issue you have: 

 

  • Do you have any problems using another voice command? 
  • Did the issue start after a software update? 
  • Have you tried to do a factory reset on the device? 

 

Please keep me posted.

 

Best regards,

 


Derick.

tkivisto
Community Member

The device can still tell us the weather and responds to other voice prompts ok as far as I can tell.  I switched it with another mini and the other one is having the same problem playing any playlist we request. 

 

I'm not aware if they had a software update.  All of our mini devices are several years old so I'm assuming software gets updated periodically.  I will try a hardware reset and let you know if things improve.

Derickf
Community Specialist
Community Specialist

Hi there!

 

Thanks for your reply. Here are some tips that you can try in order to solve the issue: 

 

  1. Let's try to rename the Playlist or reformulate the command.
  2. You can also check if you have the premium version on the app you are using because that could be the reason that your Google Home Mini is playing something else when you ask for the Playlist.
  3. Also, I would like to know which app you are using.

 For more information, you can take a look at the following article: Fix a Nest speaker or display that plays incorrect song, playlist, artist, or album.

 

I’ll be waiting for your reply. 

 

Best regards,

 

 

Derick.

tkivisto
Community Member

I found a solution that seems to have worked.  I simply created a brand new playlist and gave it a different name and our Google devices were able to play it including the Google Home Mini in our child's room.

We are using the YouTube Music app and have a family premium subscription.  

I have no idea why the devices in our home stopped being able to play that one playlist, but as soon as I created new playlist (populated with the same content as the original), we were able to get the job done.

Derickf
Community Specialist
Community Specialist

Hi @tkivisto,


I'm really happy to hear that you found the solution for this situation, and thank you for sharing the steps you followed to fix this issue.

 

Please don’t hesitate to contact us back if you have any other questions.


 
Best regards,


 

Derick.

I have faced the same issue and this solution was the only thing that worked—duplicate the playlist.

THANK YOU.

 

Derickf
Community Specialist
Community Specialist

Hey there!

 

Thank you for your reply and for sharing the steps that you followed to resolve the issue; that information will be helpful for everyone.

Please feel free to continue posting.

 

Regards,

Derick.