Cannot swipe left from photo frame

[dc2752]

I am setting up my Nest Hub (2nd Gen) and while going through the tutorial, I am unable to swipe left from my photo frame to my home screen. I am only able to swipe up to the settings bar (6 options at the bottom). It appears other people have had this issue as well. Is there a fix?

[dc2752]

I've factory reset and still had the same issue

[Kwbent]

Having same issue can’t swipe left or can’t swipe down. Can not thing I can do is swipe from the bottom up. I have tried the reset and still didn’t work?

[dc2752]

Me too. Customer service can't seem to help me either yet.

[Kwbent]

I just got off the phone with google. They had me unplug from the wall for 1 minute and plug it back in and it worked.

[dc2752]

Thank you - that worked for me too!

[Juni]

Hi folks,

I’m glad your issue is resolved now. I’ll keep this thread open for 1 more day. If you need further help, let me know.

Cheers,

Juni