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Cant conect to the wifi

Joshuacollins
Community Member

I previously connected my Google nest mini to the Wi-Fi and today I tried asking Italy question and it came up with. There's been a problem with the internet connection. So I have tried everything and the last resort To ask a operator.

1 REPLY 1

Alex_S
Community Specialist
Community Specialist

Hi Joshuacollins,

 

I’m sorry to hear about the trouble you’re experiencing with your Google Nest Mini device. Let’s further look into it. A few questions: are you using a private or a shared Wi-Fi network? What are the troubleshooting steps you’ve taken? Have you tried to reboot the main router? Are there other Google Nest devices connected to the same Wi-Fi? I’ll look forward to your response.


Regards,
Alex