Cant connect to the camera of my hub max afrer moving i to a new place

[Azarco]

Hey Papop,

Thanks for reaching out — let me help you out.

A few questions: are you able to set up your Google Nest Hub Max to your new network? Are you using a private or public network? Also, are you getting message when streaming your Nest Hub Max camera?

Try these steps:

• Make sure your devices are within 15-20 feet of your router.
• If you're able to set up the Nest Hub Max, follow these steps in setting up the your Nest Hub Max’s Nest Cam

1. Open the Google Home app.
2. Select the Nest Hub Max.
3. At the bottom, tap Set up Nest Cam.
4. Follow the on-screen directions and when prompted, use a mobile device’s camera to scan the QR Code displayed on your device.

• If the issue persists, try resetting your Nest Hub Max to its default settings.

Let us know how it goes.

Best,

Alex

[Lelandjn]

Tried all of the suggestions and nothing worked

[Muddi]

Hey Lelandjn,

We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. This form is only meant for you to use, so let me know once you’re done.

Cheers,

Muddi

[Princesss]

Hi Lelandjn,

Chiming in-- have you had the chance to fill out the form?

Best,

Princess

[Princesss]

Hi Lelandjn,

We just want to check if you're done filling out the form. Let us know so we can check it.

Best,

Princess

[Muddi]

Hey Lelandjn,

Just bumping in to make sure that you've seen our responses. I'll be locking this thread if we won't hear back from you again in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi