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Cant make calls from Next hub max to my phone

Gspeaker
Community Member

I set up my new Google Next hub (2nd Gen) with my email account and phone number but when i call it from the hub max, my phone will not ring. if i login to the Google Meet app it will say that i have a missed call. All notifications are on on my phone and i have tried resetting everything multiple times. My phone is an Iphone 14 Pro Max and is new as of 2 months ago. I have read several other threads on this and there appears to be no good answer. Has there been any resolution?

5 REPLIES 5

Cathal_S
Gold Product Expert
Gold Product Expert

Hi Gspeaker,

The calls feature works differently depending on where in the world you live. Please have a look at the Google Nest help center link below for more information and let us know if you have any further questions.

Calls:

https://support.google.com/googlenest/answer/14113295 

 

Regards,
Cathal

I live in the United States. It makes calls to everyone else just fine. It essentially thinks that I am calling myself so it won’t ring on my phone. my account on the Google hub max is my phone number. Is there a workaround for this?

Cathal_S
Gold Product Expert
Gold Product Expert

Hi again,

Have you tried adding yourself as a household contact? Help center information linked below.

Household contacts:

https://support.google.com/googlenest/answer/9947117

 

Regards,
Cathal

Gspeaker
Community Member

yes, this did'nt change anything

Gspeaker
Community Member

I checked with Verizon and they said that if it doesn’t go to voicemail, it should work. The Google hub rings and rings and rings and rings, and nothing comes up on my phone.