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Casting to my Google Nest Audio Disconnects

ne1av1cr
Community Member

How do I keep my phone casting to my speaker from disconnecting during the night?

When I cast from my phone to my Google Nest Audio to listen to sounds while I sleep, it will sometimes  unexpectedly disconnect during the night and start playing the audio through my phone.  Also, the tone it plays to let me know it has disconnected wakes us up.  (I've asked about turning off the tones in another thread.)

Use case: Using the speaker to play sounds while I sleep.  

Phone: Pixel 5a

Speaker: Nest Audio

 

 

9 REPLIES 9

Muddi
Community Specialist
Community Specialist

Hey tkirk,

 

Thanks for reaching out and apologize for the late response.

 

I wanted to check if you're still experiencing an issue with your Google Nest Audio? Please let us know by updating this thread, and the community will be happy to help.

 

Cheers,
Muddi

ne1av1cr
Community Member

I am!  Thanks!

gebezis
Community Member

Hello,

I have the same problem. Muddi, care to return and help?

ne1av1cr
Community Member

I am still experiencing this problem as of today.

Jake
Community Specialist
Community Specialist

Hey all,

 

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

ne1av1cr
Community Member

Yes.  I'm still having this problem.  For example, it happened last night.

Jake
Community Specialist
Community Specialist

Hey ne1av1cr,

 

Apologies again for the late reply. I wanted to jump in and see if I could be of any help with the disconnect issues.  If you are still running into the issue, I would recommend re-adding the device back to the home network. This can be done with the steps below. Please let me know if that helps, or if you have any issues. 

 

 

  1. Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Chromecast, or speaker or display.
  2. Open the Google Home app Google Home app.
  3. Touch and hold your device's tile.
  4. Tap Settings and then Device information.
  5. To change the Wi-Fi network, next to "Wi-Fi," tap Forget and then Forget Wi-Fi network. 
  6. Go back to the home screen, and follow the steps to set up your device.

Best regards,

Jake

ne1av1cr
Community Member

I have done this and it did the same thing again.  It would be nice to be able to see a log for the speaker to show why it disconnected.  Maybe I could track it down in wireshark.

Jake
Community Specialist
Community Specialist

Hey ne1av1cr,


I am truly sorry for the trouble and frustration that you are having with the device. I understand that is not the most ideal situation, and I am more than happy to assist. Since you have exhausted all troubleshooting steps, I would like to escalate this to a higher team.

If you could please fill out this form, our Team would then be in contact with you for additional support. Please let me know if you have any questions from here as well.

Best regards,
Jake