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Google speaker devices are not IDing themselves and it's causing weird results

bluebaron
Community Member

[Problem 1]

Ok, Google, start from the beginning.
I also need to know which device to use.  Try saying that again and include the device name.

Ok, Google, start from the beginning oh Livingroom Speaker.
I also need to know which device to use.  Try saying that again and include the device name.

[Problem 2]
Ok, Google, stream <something> on Home Group.
I can play that on Home Group, Home Group, or Home Group.

[Deleted my Home, recreated it.]

Ok, Google, play music on Home Group.

Playing music from YouTube Music on Home Group.  Sorry something went wrong.  When you're ready, give it another try.

8 REPLIES 8

Guztav
Community Member

I would recommend to factory reset your devices, and re make the home as well as add the speakers to different rooms, of they are too close together, lower the sensitivity on them. 

Muddi
Community Specialist
Community Specialist

Hey bluebaron,

 

Thanks for sharing the details about the issue here, and appreciate Guztav for helping.

 

I wanted to check if you still have issues with your Google Home/Nest speakers? Please let us know by updating this thread and the community will be happy to help.

 

Cheers.

Muddi

Jake
Community Specialist
Community Specialist

Hey bluebaron,


Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

bluebaron
Community Member

Yes.  I still have this issue and about a dozen other issues.  I was thinking of compiling a video of how useless Google Assistant and Google Home is.  Ridiculous amount of errors.  And absolutely non-existent customer support.

bluebaron
Community Member

Why do you even **bleep**ing reply if you're not going to help.

Jake
Community Specialist
Community Specialist

Hey bluebaron,

 

I am truly sorry for the trouble and frustration that you are having with the device, and for the late reply. I understand that is not the most ideal situation, and I am more than happy to assist. Since you have exhausted all troubleshooting steps, I would like to escalate this to a higher team.

If you could please fill out this form, our Team would then be in contact with you for additional support. Please let me know if you have any questions from here as well.

Best regards,
Jake

bluebaron
Community Member

I recreated my whole home group and it was working for weeks, but it just started happening again yesterday.

bluebaron
Community Member

Now it's only saying Home Group twice.

Okay, Google, stream CFPL on Home Group.

Okay would you like to play that on Home Group or Home Group?

Home Group.

Okay.  Playing on Home Group.  ... ... Sorry something went wrong.  When you're ready, try again.