Change over to new internet service

[Markwhelan]

This is day 3 trying to switch to a new internet service. I was able to connect my other devices successfully right away. But not my nest. I have tried all support suggestions a hundred times. I finally found a phone # to call and have been on hold for 2 hours. Terrible support!, please call me  thanks 

[JillG]

Hi @Markwhelan 

You might have to do a factory reset. Factory reset Google Nest or Home speakers or displays - Google Nest Help 

If you have more trouble after that see this pinned post:  Need help with setup? Troubleshoot common Google N... - Google Nest Community  

[Princesss]

Hi folks, 

Thanks for visiting the Community.

@Markwhelan, I hope you got the answers that you're looking for. If you have additional questions regarding this, please don't hesitate to respond to this thread and I'd be happy to assist you further.

Thank you, @JillG for the links you posted. That's really helpful!

Best,

Princess

[Princesss]

Hi there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Princesss]

Hello everyone,

Just one quick final follow up since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Best,

Princess