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Changing Google Pin for ADT Devices - No Pulse

Community Member

I don't know if this is the correct forum to voice this question, but ADT has proven to be completely inept and useless when trying to get help or find information. I had a security system installed a few months ago, and during the set up, there was a place where I had to create a pin for Google to access the ADT devices. I'm using the regular old ADT app, which is distinct from PULSE, which is what I've been directed to use before - I cannot complete set up for pulse because I don't have a special piece of equipment, which they should know. ANYWAY - I gave the pin to a dog sitter, and while I don't consider this person to be a threat or anything, it would be nice to be able to change this pin going forward. I think I've clicked everything in the google home app, and can't get anywhere with it.


Community Specialist
Community Specialist

Hello kug3lblitz,


Thanks for visiting the Community.


Sorry to hear about your experience with ADT support. Please note that you can only change the PIN for your ADT devices from the native app or web portal. You might want to visit ADT's help center for more information on how to change PIN for your devices.


Let us know if you have questions or concerns about the Google Home/Nest device, otherwise, I'll close the thread after 24 hours.