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Chihuahua Time Zone

faithdurst
Community Member

In Chihuahua México, the government changed the time zone from MST to CST on Oct 30th. Google home keeps using the wrong time zone, messing up with the calendar and the google home devices!

Chihuahua is using the CST time zone. Is there a way to change it? The Google Home app has the correct address, but the home devices still use the old time zone.

21 REPLIES 21

MplsCustomer
Bronze
Bronze

@faithdurst 

There are numerous reports like yours in this forum. The problem is that Google has a database where they store the timezone for addresses worldwide, and Google has errors in that database, or they fail to update it.  They do NOT allow the customer to set their own timezone.

Google Nest has not been very responsive on this. They tell the customer to reboot or reset their device, or they refuse to acknowledge that Google has such a database, or they tell customers to go to the Google Maps community forum, or various other responses.

In many months of reading such reports, I have yet to see a single one where Google Nest has acknowledged and fixed an address/timezone error for a customer.

Juni
Community Specialist
Community Specialist

Hi folks,

 

Thanks for the help @MplsCustomer.

 

@faithdurst, Thanks for reaching out. Our team is currently checking on this. We’ll update this thread once we have information to share. 

 

Regards,

Juni

mauriciomtzo
Community Member

Any update on this ??? All my devices and friends devices on other homes on my city are on wrong timezone?,  

Cuauhtemoc, Chihuahua, 
Chihuahua, Chihuahua

(GOOGLE HOME) 

Juni
Community Specialist
Community Specialist

Hi folks,

 

Thanks for posting, we just want to confirm. Does your phone’s Google assistant give you the same result? Could you all try this command on your phone’s Google assistant “Hey google, what's the time in <city>” then let us know if you are getting the same result by updating this thread?

 

Looking forward to your responses.

 

Thanks,

Juni

I already checked,  

"google assistant app" gives correct result,

"google home app" mic button gives wrong result

(chromecast and bed clocks based on google home gives wrong time too)

Juni
Community Specialist
Community Specialist

Hi mauriciomtzo,

 

Thanks for the  fast response and for the details you provided. Sorry that you are still experiencing the issue. @All, please send a feedback and use this keyword "GHT3 assistant gives incorrect timezone in Mexico". Let me know once done.

 

Best,

Juni

I already give feedback with that exact  keyword 🙂

Juni
Community Specialist
Community Specialist

Hi folks, 

 

@mauriciomtzo, thanks for the feedback. @faithdurst, thanks for the detials you provided and sorry that you are still experiencing the issue. Could you send a feedback using your Nest speaker and use the same keyword from my previous post? Let me know once done.

 

Thanks,

Juni

faithdurst
Community Member

Done!

Muddi
Community Specialist
Community Specialist

Hey faithdurst,

 

Thanks for sending feedback. We will make sure to update the thread as soon as we have more information to share.

 

Cheers,

Muddi

Princesss
Community Specialist
Community Specialist

Hi there,

 

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

It’s not fixed yet where waiting for solution here @Princesss 

Problem persists, no solution yet

@Princesss 

As best as I can tell, Google Nest is refusing to address this issue. The problem is that Google Nest relies on a Google database that assigns time zones for all addresses worldwide, and that database has errors in it, and Google Nest has no process for fixing errors in that database, or even acknowledging that there are errors in the database, or even acknowledging that such a database even exists.

Juni
Community Specialist
Community Specialist

Hi folks,
 

I hope everyone is doing fine. We need your help in submitting the feedback again, this time let’s also make sure that data crash and reports are enabled on your devices. Check the steps below on how to change it.

 

  1. Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Chromecast, or speaker or display.
  2.  Open the Google Home app Google Home app.
  3. Touch and hold your device's tile.
  4. At the top right corner of the screen, tap Settings Recognition & sharing.
  5. Turn on Send [device model] device usage and crash reports to Google. (Example: Send Google Home device usage and crash reports to Google.)
     

Once done adjusting the setting say “Okay Google” then “Send feedback”. Use the keyword “"GHT3 assistant gives incorrect timezone in Mexico."

 

Also, please fill up this form with all the needed information, then let me know once done.
 

Regards,

Juni

faithdurst
Community Member

Feedback sent

Muddi
Community Specialist
Community Specialist

Hey Zaplight25,

 

We appreciate your feedback. Our team is aware of this and looking into this issue at hand. Please keep on sending feedback on your devices via voice command and make sure to use the keywords: "GHT3 assistant gives incorrect timezone in Mexico." Click here to learn more.

 

Also, I suggest that you send feedback on Google Maps by following the steps on this link. We will update the thread as soon as we got an update from the team.

 

Cheers,

Muddi

faithdurst
Community Member

If you ask for the time in Chihuahua google responds with the correct time. But, if you only ask for the time it gives you an incorrect time. Google home takes the time zone from the address, if you ask for the time zone it gives you your address and the incorrect time zone…which is exactly the issue!! Someone needs to update the time zone in the google home address settings or give us an option to update manually!

Zaplight25
Community Member

Hi any updates? My smart clocks, Google TV and the assistant are still wrong. They are giving me the wrong hour and setting up alarms and routines is a total headache.

It seems you need to approach this problem by little steps. Because Google stores the time zones by postal codes and the postal codes for the state of Chihuahua are not mapped correctly. 

So first things first update the postal code map of Chihuahua: 

https://datos.gob.mx/busca/dataset/ubicacion-y-poligonos-geograficos-de-los-codigos-postales-en-la-r...

Click on descargar you will get a kml file of each of the postal codes of the state of Chihuahua, as users we can't update those.

2nd step update the time zone according to the postal code. After the new law was enacted the state of Chihuahua has 3 time zones, this is because the border cities have to function in conjunction with Texas's border cities. I made you a Sheets document with the time zone corresponding to each Postal Code.

Juarez time will be MST/MDT, Ojinaga time will be CST/CDT and the rest of the state will be CST all the year. 

Sheet with Chihuahua's new Timezones

Info on the time changes:

https://www.timeanddate.com/news/time/mexico-time-zone-change-2022.html

I want this to work, you could totally avoid all this work if you let your users select their time zones instead of using geo location, postal codes system you have. Like your competitors do.

 

HB2PG
Community Member

I think this is a problem Google Nest needs to fix.