Chihuahua Time Zone

[faithdurst]

In Chihuahua México, the government changed the time zone from MST to CST on Oct 30th. Google home keeps using the wrong time zone, messing up with the calendar and the google home devices!

Chihuahua is using the CST time zone. Is there a way to change it? The Google Home app has the correct address, but the home devices still use the old time zone.

[ChumiG]

Do not close this! 
It has not been solved! 

[Shacko]

Why in the **bleep** would you close a. Open thread without a solution and open a new one. Makes no sense. Just leave it open until you fix it

[Krake]

I have this problem since 2022, Chihuahua has wrong the UTC 

[Arclom]

Why close this thread when we as community still have a problem with the Time. Please fix this is unreasonable that Google can fix this

[Azarco]

Hello everyone,

We apologize if this thread will be closed sooner than you would have liked. As Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh. You can give your feedback about this via voice or in the Google Home app. 

We appreciate your patience.

Kind regards,

Alex

[mauriciomtzo]

this is still fresh and not resolved

[MplsCustomer]

@Azarco 

Google has errors in its address database, where it has incorrect timezones assigned to some customers. The customer has no way of fixing it. Google Nest has NO process for correcting those errors. In fact, it seems Google Nest does not even what to acknowledge those errors even exist. If you lock this thread, you're saying Google Nest does not even want to hear the problem or have it discussed.

[claudiatovarl]

We are still getting the wrong time zone! Does anyone know what else to do? I'm about to shut down my Nest Hub and get an Echo Show, not even kidding 😤 

[Muddi]

Hey claudiatovarl,

Sorry to hear that. Have you tried removing and re-adding your device address on the Google Home app? Could you tell us what country you are located in? Also, I just want to confirm if you're having the same issue when asking the Google Assistant app on your phone?

Cheers,

Muddi

[Muddi]

Hi claudiatovarl,

I just wanted to follow up on this. Please provide the information that we need so we can further check what's going on with your device.

Cheers,

Muddi

[cfanatic]

hi muddi, i feel it is a bad idea to lock this thread as there may be many people subscribed to it that may not know about any new threads that may be started. should be left unlocked until problem is resolved.

[danylati]

Now we have the same problem on Mexico City !!!

[faithdurst]

Yes, google didn't fix it. And now that we no longer have the daylight change, they still have the settings enabled. So, yesterday you started with this issue, and it looks like we will have the correct time for the next six months....shame on you, Google team!!

[Muddi]

Hey everyone,

As we got our resolution here. I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Cheers,

Muddi

[JRodriguezL]

Hello everyone,

Adding info on the Mexico time issue, since October our federal government cancelled the light saving time from now on. I live in SLP (central México) and I hadn't any problem in the October time change but this past weekend (April 2) all my Google devices made the change, it was easy to fix it in my Android phone, also in my Chromecasts and Chromebook bit it has been impossible in my Nest Hubs, any update on this matter?

[urbanx]

Exact same thing here in Guadalajara, Jalisco. It's only been a problem since April 2. That's the date when we would have jumped forward an hour were it not for the removal of Daylight Savings Time.

p.s. and do not ask me to fill out a form. See Google's take on toil for more info.

[Ric3]

Now we have the same problem in Mexico City. The display show a different time.  When you ask for the time  the assistant says the correct time 

please fix it

[perla00_]

Hi everyone ,

I recently moved to Mexico to be more specific to Veracruz  and I've been having the same problem I can't change the time zone of my device and currently my device is showing one hour more than its supposed to be.  I have to say that is annoying  because i already tried to reset my device multiple times and I already tried many of the suggestions that are in this thread but nothing have worked for me. Please let me know what else I can do.

[jruizn]

Nos deberían de dar un tiempo estimado de cuando se arreglará su falla en la zona horaria del centro de México con respecto a los productos de Google Nest, la pantalla de Google Hub Nest Max tiene la hora adelantada y si uno realiza la pregunta de la hora la dice correcta, nos deberían de dar una fecha estimada de cuando van a dar solución a su problema 

[Zaplight25]

Hora de hablar a la PROFECO no creo que les importe.

[Ric3]

Totalmente de Acuerdo. estoy a punto de desconectarlo o voltear la pantalla. pues se confunde uno con la hora.  

[danylati]

Now its fixed in  Mexico City, we have the correct time

[sethromero]

I noticed like 30 minutes after I commented on this thread LOL.

[JRodriguezL]

Just checked in QRO and SLP, problem solved! (tarde pero sin sueño Google)

[Nanokabano]

Yes! Thanks to all who drove this issue and thanks to those who resolved it.

[cfanatic]

hi, is it fixed because of changes to daylight saving, either in the city or surrounding areas?

[cfanatic]

hi muddi, is it actually fixed? what was done to fix it?