Choppy google home on group speakers.

[Ronald5]

Choppy sound on google home group playback.

[Dan_A]

Hi Ronald5,

This is not the experience we want you to have, let me help you. A few questions: 

1. Which Nest speakers are we working with? 
2. Is the Google Home device within 15 to 20 feet of the router? 
3. Which app is being used to play music?
4. Has another music app been tested?
   1. If yes, does the issue also occur with this app?
5. Are you able to play the same music on another device without any issues
6. When did the issue begin?
7. Were any changes made to the network or any electronics devices placed near the Google Home device?
   1. If yes, what changes were made or what electronic devices were moved?
8. Is your router a dual band router?

It would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord of your router, followed by your Nest speakers.
2. Plug them back in after 3 minutes.
3. Restarting your phone might also help.

Let me know how it goes.

Best,

Dan

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

[Juni]

Hi there,

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Thanks,

Juni