02-12-2024 02:58 AM
Hi Google,
One of your Community Specialists (@Juni) reached out to me in a thread, asking for details of my device in this thread: https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Nest-hub-not-displaying-Nest-camera-fee...
However, the thread appears to be locked, and I can't reply!!
Can you help?
02-12-2024 06:58 AM
I've shared this with the Google Nest community team, so they see this thread and can continue to support you.
02-13-2024 04:38 AM
Hi folks,
Thanks for the help here, David_K.
monahank, thanks for posting again. We'd be happy to take a look into this for you. Please fill out this Contact us form with all the needed information, and then let me know once done. Lastly, could you provide us with your device's firmware version? Check out the steps below on how to get it:
Thanks,
Juni
02-15-2024 05:45 AM
Hey monahank,
Hello again, we haven’t seen your form submission come through. Were you able to access it alright? Let us know if you’re running into trouble or still need our help!
Best,
Juni
02-19-2024 07:09 AM
Apologies @Juni - I'm only getting time to reply now. I have submitted a firm with the requested details.
Many thanks!
02-20-2024 05:17 AM
Hey there,
We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please check your inbox, as they may reach out to you via email anytime soon.
Cheers,
Juni