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Community Specialist asked for details, but thread is now locked and I can't reply?

monahank
Community Member

Hi Google,

One of your Community Specialists (@Juni) reached out to me in a thread, asking for details of my device in this thread: https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Nest-hub-not-displaying-Nest-camera-fee...

However, the thread appears to be locked, and I can't reply!!

Can you help?

5 REPLIES 5

David_K
Platinum Product Expert
Platinum Product Expert

I've shared this with the Google Nest community team, so they see this thread and can continue to support you.

Juni
Community Specialist
Community Specialist

Hi folks,

 

Thanks for the help here, David_K.

 

monahank, thanks for posting again. We'd be happy to take a look into this for you. Please fill out this Contact us form with all the needed information, and then let me know once done. Lastly, could you provide us with your device's firmware version? Check out the steps below on how to get it:

 

  1. Make sure your mobile device or tablet is linked to the same account as your speaker or display.
  2. Open the Google Home app Google Home app.
  3. Tap your device's tile.
  4. At the top right, tap Settings and then Device information.
  5. Under "Technical information," find Cast firmware: X.XXX.XXXXX.

Thanks,

Juni

Juni
Community Specialist
Community Specialist

Hey monahank,

 

Hello again, we haven’t seen your form submission come through. Were you able to access it alright? Let us know if you’re running into trouble or still need our help!

 

Best,

Juni

monahank
Community Member

Apologies @Juni - I'm only getting time to reply now. I have submitted a firm with the requested details. 

Many thanks!

Juni
Community Specialist
Community Specialist

Hey there,
 

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please check your inbox, as they may reach out to you via email anytime soon. 

 

Cheers,

Juni