Connect my Google nest hub gen 2

[Reamy]

I can't connect my hub gen 2 can someone please help

[Princesss]

Hi Reamy,

Thanks for reaching out.

Are you trying to set up the Google Nest Hub for the first time? If yes, let's make sure that all of these are checked:

• A speaker or display.
• Latest version of the Google Home app.
• Latest version of the Google app.
• A Google Account.
• A mobile phone or tablet that:
  • Has Android 8.0 or later.
  • Works with 2.4 GHz and 5 GHz Wi-Fi network (a WPA-2 Enterprise network won't work).
  • Has Bluetooth turned on.
• An Internet connection and secure wireless network.
• If you already use Duo for video calling, make sure that you use the same Google Account in Duo and in the Google Home app.

As soon as everything is met, please follow these steps:

1. Plug in your speaker or display.
   • If the device has been used before, factory reset your speaker or display before you continue.
2. On your phone or tablet, open the Google Home app .
3. Tap the Add icon Set up device New device follow the in-app steps.
   1. If the Set up devices button is not on the screen:
      1. To set up your first device in the Home app, tap Get started Set up new devices Create another home Next enter a home nickname and address.
      2. To set up all other devices, at the top left, tap the Add icon Set up device New device.
      3. Follow the remaining steps.
4. You’ll be able to opt out of some settings, like Voice Match or personal results. You can change these settings at any time after you complete setup.

Hope this helps.

Best,

Princess

[Princesss]

Hi Reamy,

We just want to check if you have seen our response on the previous post? Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

[Princesss]

Hi Reamy,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess