07-24-2022 12:43 AM
Hi can you help me please?
my google mini is set up but it won’t connect with my iPhone - any ideas ?
Speaker was originally set up with a different account by my daughter years ago … .. but
the advice is to turn on locations and try agian
no luck so far
thanks
special
07-27-2022 07:12 PM
Hi Special001,
Thanks for reaching out.
If your Google Home Mini is connected to an existing Wi-Fi network, but you'd like to connect it to a new one, follow the steps below:
If you get an error message that says "could not communicate with your [device]" when you try to forget your network, or the steps above don't work, you'll need to factory reset your device and set it up again.
Hope this helps.
Best,
Princess
07-31-2022 12:10 PM
Hey Special001,
Checking back in to see if the troubleshooting steps shared help. Let us know by updating this thread, and the community will be happy to lend a hand.
Thanks,
Alex
08-01-2022 12:34 PM
Hey Special001,
We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.
Kind regards,
Alex