cancel
Showing results for 
Search instead for 
Did you mean: 

Nest Cam Stream on Google Hub Cuts Off

nipmuc
Community Member

Currently I face a strange issue which sometimes occurs, sometimes not and which deals with the camera stream from a Google Nest Cam on one of my Google Nest Hubs. 

What I would like to do is to constantly stream the cam on my google nest hub as we use it like a babyphone when our daughter is asleep. Yesterday it worked fine and after I started the stream ("ok google, show bedroom") it played constantly for 3 hours until I siwtched it off. Today I did the same and the stream cuts off every 2 to 5 minutes without doing anything. Does anyone face the same issue? 

- Firmware is up to date on all devices we use
- we don't use the home / away feature - it's switched off both in the home app and in the nest app 

Thx, Philip

19 REPLIES 19

Azarco
Community Specialist
Community Specialist

Hey nipmuc,

 

Thanks for posting.

 

A quick question: were there any recent changes on your network or set up? 

 

The wired Nest cameras should stream live video for up to 4 hours. If your Nest camera or doorbell is on battery power, it can only stream for up to 5 minutes. After 5 minutes, the customer needs to reactivate the live stream in the app to continue with the stream. Have you tried rebooting your devices and router to refresh the connection?

 

Best,

Alex

nipmuc
Community Member

Hi Alex, 

No, no changes on the Network. I have the Nest Camera Indoor which has no batteries and therefore should stream for 4 hours constantly. In general it seems to be sort of unstable: Yesterday the first attempt worked for about 5 minutes until it cut off, the second attempt worked for several hours. It seems like there is an (unknown) event which makes the camera stops streaming or the Nest Hub to lose the connection to the camera. I restartet the router already and did all of the "general troubleshooting" stuff such as re-adding the devices in Google Home etc.

Thanks, Philip

Azarco
Community Specialist
Community Specialist

Hey nipmuc,

 

Thanks for the update. Have you tried resetting your Google Nest Hub? If so, please provide us the cast firmware and software version of your Nest Hub. 

 

Best,

Alex

Muddi
Community Specialist
Community Specialist

Hey nipmuc,

 

Chiming in - please confirm if you are able to reset your Nest Hub. Also, is there anyone streaming the Nest camera on other devices at the same time?

 

Cheers,

Muddi

nipmuc
Community Member

Yes, I did a reset and  no one else is streaming at the same time. Best, Philip

Muddi
Community Specialist
Community Specialist

Hey nipmuc,

 

Just an added steps, please reboot your router, Google Nest Hub, and your camera. Leave them unplugged for 10 seconds then plug in the devices one at a time.

 

Let me know how it goes.

 

Cheers,

Muddi

nipmuc
Community Member

Hi Muddi,

Did all the mentioned steps. No changes so gar: Yesterday it worked just fine, today the stream cuts off every 5 to 10 minutes.

Muddi
Community Specialist
Community Specialist

Hey nipmuc,

 

We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.
 

Cheers,

Muddi

nipmuc
Community Member

HI Muddi,

form was filled out a few seconds ago.

Best, Philip

nipmuc
Community Member

Here you Go:

6.20211109.1.3166240 (Software Version)

1.60.305621 (Cast)

 

Best. Philip

torgojones
Community Member

I am having a similar problem but only with my 1st Gen Hub.  I have two 2nd Gen hubs that stream my Nest Cam in my son's room without issue.  The 1st Gen Hub will sometimes work for a while, but more often than not it has issues where it cuts out every few minutes.  I swapped locations for the 1st Gen and one of my 2nd Gen Hubs and the problem followed the 1st Gen so I know it isn't a signal issue.  As a matter of fact, this 1st Gen Hub and my Google Wifi hockey puck (the main one) are on the same desk right now.  It doesn't make sense, but I know that I am only having the issue with the 1st Gen Hub streaming from the Nest Cam.

nipmuc
Community Member

My hubs are both the first gen so unfortunately I can't check this ☹️

Oh it's ok I was just wondering if yours were 1st Gen.  My new ones should be coming soon.  I will swap them out and report back on whether or not the issue is truly related to 1st Gen hubs.

Azarco
Community Specialist
Community Specialist

Hey folks,

 

nipmuc We received your form — thanks for filling it out. Our team will reach out to you via email to further assist you.

 

torgojones Thanks for letting us know what's happening with your device.  Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.

 

Best,

Alex

After swapping my two 1st Gen hubs with 2nd Gen hubs I have not had a single instance of the feed from my Nest cam dropping.  It has been two days without issue.  

I got a hub 2nd gen yesterday and at least yesterday it worked without any trouble. So it seems like the issue is really connected with the 1st gen hubs. Nonetheless, it should work with a 1st gen hub as well - so I'm excited on what the support team will figure out here.

Muddi
Community Specialist
Community Specialist

Hey torgojones,

 

Thanks for the update! We're glad to know that you can stream your camera on your Nest Hub without an issue now. We'll keep this thread open for a while so we can continue to monitor your device for a few more days.

 

@nipmuc: Rest assured that the team is checking on it. You'll receive an update via the case ID: 3-5377000033366

 

Feel free to update this thread if you have additional concerns or questions about your Nest Hub.

 

Cheers,

Muddi

Azarco
Community Specialist
Community Specialist

Hey folks, 

 

To make sure everything is covered, do you still have any questions? Let us know before we closed this thread.

 

Best,

Alex

Azarco
Community Specialist
Community Specialist

Hey everyone,

 

One quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.


Kind regards,

Alex