Currently I face a strange issue which sometimes occurs, sometimes not and which deals with the camera stream from a Google Nest Cam on one of my Google Nest Hubs.
What I would like to do is to constantly stream the cam on my google nest hub as we use it like a babyphone when our daughter is asleep. Yesterday it worked fine and after I started the stream ("ok google, show bedroom") it played constantly for 3 hours until I siwtched it off. Today I did the same and the stream cuts off every 2 to 5 minutes without doing anything. Does anyone face the same issue?
- Firmware is up to date on all devices we use
- we don't use the home / away feature - it's switched off both in the home app and in the nest app
Thanks for posting.
A quick question: were there any recent changes on your network or set up?
The wired Nest cameras should stream live video for up to 4 hours. If your Nest camera or doorbell is on battery power, it can only stream for up to 5 minutes. After 5 minutes, the customer needs to reactivate the live stream in the app to continue with the stream. Have you tried rebooting your devices and router to refresh the connection?
No, no changes on the Network. I have the Nest Camera Indoor which has no batteries and therefore should stream for 4 hours constantly. In general it seems to be sort of unstable: Yesterday the first attempt worked for about 5 minutes until it cut off, the second attempt worked for several hours. It seems like there is an (unknown) event which makes the camera stops streaming or the Nest Hub to lose the connection to the camera. I restartet the router already and did all of the "general troubleshooting" stuff such as re-adding the devices in Google Home etc.
I am having a similar problem but only with my 1st Gen Hub. I have two 2nd Gen hubs that stream my Nest Cam in my son's room without issue. The 1st Gen Hub will sometimes work for a while, but more often than not it has issues where it cuts out every few minutes. I swapped locations for the 1st Gen and one of my 2nd Gen Hubs and the problem followed the 1st Gen so I know it isn't a signal issue. As a matter of fact, this 1st Gen Hub and my Google Wifi hockey puck (the main one) are on the same desk right now. It doesn't make sense, but I know that I am only having the issue with the 1st Gen Hub streaming from the Nest Cam.
nipmuc We received your form — thanks for filling it out. Our team will reach out to you via email to further assist you.
torgojones Thanks for letting us know what's happening with your device. Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.
I got a hub 2nd gen yesterday and at least yesterday it worked without any trouble. So it seems like the issue is really connected with the 1st gen hubs. Nonetheless, it should work with a 1st gen hub as well - so I'm excited on what the support team will figure out here.
Thanks for the update! We're glad to know that you can stream your camera on your Nest Hub without an issue now. We'll keep this thread open for a while so we can continue to monitor your device for a few more days.
Feel free to update this thread if you have additional concerns or questions about your Nest Hub.