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Special001
Community Member

Hi can you help me please?

my google mini is set up but it won’t connect with my iPhone - any ideas ?

Speaker was originally set up with a different account by my daughter years ago … .. but

the advice is to turn on locations and try agian

no luck so far 

thanks 

special 

3 REPLIES 3

Princesss
Community Specialist
Community Specialist

Hi Special001,

 

Thanks for reaching out.

 

If your Google Home Mini is connected to an existing Wi-Fi network, but you'd like to connect it to a new one, follow the steps below:

  1. Open the Google Home app Google Home app.
  2. Touch and hold your device's tile.
  3. At the top right corner, tap Settings and then Device information.
  4. Next to "Wi-Fi," tap Forget. You’ll be taken back to the Home app home screen.
  5. Follow the setup steps to set up your device on the new Wi-Fi network.

If you get an error message that says "could not communicate with your [device]" when you try to forget your network, or the steps above don't work, you'll need to factory reset your device and set it up again.

 

Hope this helps.

 

Best,

Princess

Azarco
Community Specialist
Community Specialist

Hey Special001,

 

Checking back in to see if the troubleshooting steps shared help. Let us know by updating this thread, and the community will be happy to lend a hand.


Thanks,

Alex

Azarco
Community Specialist
Community Specialist

Hey Special001,

 

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.


Kind regards,

Alex