Connecting Google Home Mini - 1st gen to new network

[BudA]

I have a google home mini 1st gen. that was connecting to the wifi available in my apartment building.  The wifi routers were changed and now I can't connect to the wifi network.

I have followed all the steps, resetting the mini, downloading a new google home app, creating a new home.

when i use the google home app to a the mini, the mini is found, the network name is found and the associated password is accepted. i select the location (den) when prompted then the connection to the wifi network is attempted, after a few seconds I get the message "Could not communicate with the Google Home Mini"

I have done these steps many times without any luck.  Help, what am I missing?

[MatteoR91]

Hi BudA,

I think that probably your router has 5Ghz freq enabled, but Google Home Mini (1st gen) supports only the 2.4 Ghz.

Are you sure that the 2.4 Ghz is enabled on your network?

Cheers

[Jake]

Hey BudA,

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[BudA]

Jake,

Thank you for reaching out. Yes I still can't connect my Gen 1 Google home mini. The public router I am trying to connect is dual band (2.4ghz & 5ghz) and isolation has been removed.  Interesting is that my laptop and echo devices both connect but my epson et4760 will not connect.

When using the Google home app from my Android phone to setup, my mini is found and then it looks like a connect to the access point is made then it drops.

[Muddi]

Hey BudA,

My apologies for the delays. Chiming in to ensure everything is covered here. To eliminate network issue, please try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Home Mini).

Let me know how it goes.

Cheers,

Muddi

[Muddi]

Hey BudA,

I just wanted to follow up on this. Are you able to try the steps I've shared above?

Cheers,

Muddi

[Mlabrador]

Hi BudA,

We haven't heard from you. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

Nikki