07-05-2023 11:50 AM
We have a new wifi network. I've used Google Home to forget the previous wifi, but i now can't find the option to set up the new wifi network. The help section on the website says to go to favourites, which i've done, and then wifi, but i can't seem to find that option. Thanks for any help.
07-06-2023 04:10 AM
If you've already changed to a different Wi-Fi network, try these steps:
If these steps above don’t solve the issue, you’ll need to factory reset your speaker or display, then set it up again using your new Wi-Fi network and password.
Instead of factory resetting your speaker or display, if you're comfortable changing your router settings, you can change your new Wi-Fi network name and password in your router's settings to be the same as the previous ones. Your device should then automatically connect to the Wi-Fi.
07-09-2023 08:59 AM
Hello NeilBurn,
Checking in — I hope davidking's response answers your question. Let me know if you have further questions or concerns.
Cheers,
Muddi
07-12-2023 09:59 AM
Hi there,
I wanted to follow up and see if you still needed help. Please let me know if you still have any concerns or questions from here, as I would be happy to take a closer look and assist you further.
Kind regards,
Alex
07-13-2023 11:07 AM
Hey there,
We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
Best,
Alex