Hi StarrGazr,
This is not the experience we want you to have; let me help you. A few questions: when did your issue begin? Were there any recent changes made? Does your Google Home Mini disconnects from Wi-Fi or does it unlink itself, in which you had to redo the setup?
It would help a lot if you could do a sequential reboot first:
- Unplug the power cord of your router, followed by your Nest speakers.
- Plug them back in after 3 minutes.
- Restarting your phone might also help.
Once done, try setting up your device using a mobile hotspot to eliminate network issues. Please note that you will need two mobile devices for this setup (one to serve as a router and the other to be used to set up your Google Home or Nest devices). If you’re having trouble setting it up on another phone’s hotspot, follow these steps:
If your speaker is already set up on a Wi-Fi network but you need to change your Wi-Fi password or connect it to a new network, you'll need to forget your current Wi-Fi network and set up the device in the Google Home app again.
- Open the Google Home app
- Tap Favorites
and open Wi-Fi.
- Open Network Settings
.
- Under General, enter the network name and password then select Save.
If you get an error message that says "could not communicate with your [device]" when you try to forget your network, or the steps above don't work, you'll need to factory reset your device and set it up again. This time around, connect it to another phone’s hotspot. Once done, check if your device will have the same behavior.
Best,
Dan
