Nest hum gen 2 stop showing wired google camera

[harriskaravasil]

Hello,

Nest hub randomly stops playing nest camera feed. I use it camera as a baby monitor. It just randomly stops showing the camera feed. How this can be fixed?

Thanks 

Harris

[Juni]

Hi harriskaravasil,

Thanks for reaching out. A few questions: when did it begin? When it happens, do you receive a notification that your Nest Cam (indoor, wired) is offline? Were there any recent changes made before it started? What steps have you taken so far?

I look forward to your response. 

Regards,

Juni

[harriskaravasil]

It began suddenly, I don't remember when. Something like 3-6 months ago.

The camera do not go offline. Hub gen2 shows the camera an then after sometime the screen goes black when I check the camera from my mobile it's shows the picture. I restarted the router I tried a lot of wifi freqs I factory reset both displays nest gen2 and the camera but the problem stays. I think it is firmware bug. Is there anything we can do?

[Juni]

Hi there,

Understood. Have you tried setting them up using another network? Give it a try and let us know the result by updating this thread.

I look forward to your response.

Regards,

Juni

[harriskaravasil]

I have tried 3 routers and 2 different internet sources but the problem insists. Also the routers are in the same room.

[Muddi]

Hey harriskaravasil,

Chiming in, we appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

[harriskaravasil]

ok completed

[Alex_S]

Hey there,
 

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.
 

Best,
Alex