Connecting to wifi

[GiorDea]

I tried resetting the wifi and app and plugging out the google home but every time I try to reset it as a new device it doesn’t connect. 

 

 

[Azarco]

Hey GiorDea,

Thanks for reaching out — let's see what's going on.

A few questions: was it connected before to the same network? Do you have a dual-band network? If so, make sure you connect your devices to the same band and they should be within 15-20 feet of your router. If you're using an iOS, give these steps a try: 

• Go to iOS Settings> Wi-Fi. Connect to the Wi-Fi network that matches the device they're setting up. 
• Look for something like GoogleHomeXXXX.k, GoogleHomeXXXX.o, or GoogleHomeXXXX.p. 
• Navigate back to the Google Home app. 
• The device should now be detected. Start setting up your device.
• Also, make sure the Local network access is turned on for the Google Home app in your phone settings. Here's how: Privacy > Local Network > Google Home app.

Let us know how it goes.

Best,

Alex

[Azarco]

Hey there,

Checking back in to see if the troubleshooting shared above help. Let us know by updating this thread, and the Community will be happy to lend a hand.

Regards,

Alex

[Azarco]

Hello GiorDea,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Thanks,

Alex