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Connection but then errors

ETD
Community Member

HK citation 100 speaker won’t finish connection to wifi.  It shows connected on g home app for 1 or 2 seconds and then shows “Something Went Wrong” check privacy settings for local assess. The google home app is set for local Net work access and I have no privacy restrictions on my google account screen. iPhone and speaker on same wifi. 

4 REPLIES 4

Ashepherdson
Platinum Product Expert
Platinum Product Expert

Sounds like a faulty Mb\Wifi on the speakers, this issue seems common with the HK brand, 

https://www.reddit.com/r/googlehome/comments/ls68vt/problem_harmankardon_citation_100_mkii_continuou...

 

frances
Community Specialist
Community Specialist

Hi All,

 

First, thank you Ashepherdson for your assistance on this thread!

 

Hello ETD, thank you for reaching out. As your post is in regard to an HK citation device, I kindly suggest that you reach out to the Google Assistant Forums, as they have a more in-depth view of those devices.

 

Please let me know if you have any further questions. 

Jake
Community Specialist
Community Specialist

Hey ETD,

 

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble or if you have any other questions, as I will be locking the thread due to inactivity. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey ETD,

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake