@RachelGomez123, thanks for the help.
@Woody74, this is not the experience we wanted you to have, let me help you. A few things: when did your issue begin? Were there any recent changes made? Are you trying to connect to your own Wi-Fi router or a public Wi-Fi?
You can start by following these steps:
Please note that your speaker is not compatible with public WiFi networks such as business networks, shared apartment networks, school dorm networks, school networks, and mobile hotspots or pocket WiFi devices.
If you've already changed to a different Wi-Fi network, try these steps: