Nest hub camera wont work

[Sturew]

I have recently bought the Google nest hub max and although it's set up correctly I can't seem to get the camera to work or connect. I have read through previous threads, reset and restarted the hub multiple times yet it still dosnt connect. I have spent hours a d hours going round I  circles to come to the same conclusion. Pleade let me know if anyone has any solutions before I take it back and swap for another brand.

[MplsCustomer]

@Sturew 

Is Google Nest Help's topic, "Nest Cam on Google Nest Hub Max", of any help?

https://support.google.com/googlenest/answer/9449420?hl=en&co=GENIE.Platform%3DAndroid

[Princesss]

Hi folks, 

Thanks for visiting the Community.

@bdbaum17, we appreciate your help on sharing us the steps you did. I'll make sure to pin this post so others can see.

@Sturew, were you able to try the steps posted above? Let us know if you have additional questions and I'd be glad to help.

@MplsCustomer, thanks for chiming in!

Best,

Princess

[Sturew]

Hi.

Tried all steps apart from resetting routers DNS Wich I will try at the weekend. None of others steps have helped yet.

[Sturew]

Hi. Thanks for taking the time to help me on this.  I have tried all of the above and still have no luck. I can't change the router settings as apparently sky do not let customers have access to this anymore. Any suggestions appreciated 

[Azarco]

Hey Sturew,

We're sorry for the trouble, are you getting any message when setting up the camera of your Google Nest Hub Max? Do you have any other camera connected to your Nest Hub Max? Also, could you provide us the cast firmware and fuchsia version of your device?

Thanks,

Alex 

[Sturew]

The hub is always showing as offline or can't connect to Google network. I have reset and reinstalled multiple times. 

Firmware version 9.20221010.3.176

Cast firmware 1.67.330920

These are the only details I can seem to find.

Thanks 

[Princesss]

Hi folks, 

Thanks for the additional info you've provided.

@WillJoe123, @Sturew, we'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

[Sturew]

Hi Princess

I have filled in the form as requested.

Would it be worth me setting up a new google account and trying it with that.

[Princesss]

Hi Sturew,

Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon. 
 

Best,

Princess

[Muddi]

Hi Sturew,

It looks like one of our team already reached out to you via email. Please check your inbox to confirm that you have received it. 

Cheers,

Muddi

[Muddi]

Hey folks,

It's been some time since this thread was updated. Does anyone here need assistance?

Cheers,

Muddi

[Juni]

Hi there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Regards,

Juni

[bdbaum17 · Accepted solution]

I had a similar issue after factory resetting my Hub Max. It would try and setup the camera but ultimately stall out and say it cannot connect. After extensive research and talks with Google Support, finally came up with a solution that worked.

1) Reboot your router

2) Update your router’s DNS to 8.8.8.8 & 8.8.4.4 and disable IPv6

3) Restart your router with these settings and try to setup the Nest Cam on the Hub Max again.

This solved my issue, hopefully it works for you!

[WillJoe123]

If your Google Nest Hub Max camera is not working, refresh the device and check the network status. Check the firmware version and ensure proper camera settings on the Nest Hub Max. If none of these work, remove and re-add the Nest device from the Google Home app

Regards,

Will