Connection problems during setup nest audio

[Mattsmaggio]

I was having problems with one of my nest audio devices.  When play music ( YouTube Music) this one speaker was making some annoying crackling sounds.  All my other speakers were fine, no crackling sound.  It seemed limited to this one speaker . It was suggested that I do a factory reset.  Having done this now when I try to connect this speaker to my Google home, it fails to connect to wifi. During setup it connects to Bluetooth fine but when it tries to connect to wifi, even when manually entering the wifi password.  I get "Connection failed during setup

Please check you wifi settings" 

[Alex_S]

Hi Mattsmaggio,
 

I know how it feels when something isn’t working the way it should. Kindly try the recommended troubleshooting steps here: Need help with setup? Troubleshoot common Google N… - Google Nest Community

Let us know how you get on.

Regards,
Alex

[Alex_S]

Hello Mattsmaggio,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Warmly,
Alex

[Mattsmaggio]

Hi Alex, thanks for the reply, I've tried all your suggestions but nothing seems to work.   I've gotten tired of trying to resolve this issue.  I've probably spent 10 hrs trying to resolve this.I just ordered a new nest audio.  Googles products should just work if they want to have the same loyalty as Apple does. 

[Alex_S]

Hi there,
 

This certainly hasn't been easy for you. Though you already purchased a new Google Nest Audio device, our team would like to take a look at the issue of the Google Nest Audio in question. Kindly fill out this form and let us know once you're done.

Kind regards, 
Alex

[Lance_L]

Hey Mattsmaggio,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.

Thanks for the help, Alex.

Cheers,

Lance