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Connection prroblem

Bvr1
Community Member

My internet provider installed a new router and now I cannot connect to wi if. Rebooted router and phone.  Factory reset performed. App reinstalled. Nothing working

11 REPLIES 11

David_K
Platinum Product Expert
Platinum Product Expert

What kind of Nest device(s) are you trying to reconnect to Wifi?

Bvr1
Community Member

Google hub gome

David_K
Platinum Product Expert
Platinum Product Expert

If you've already changed to a different Wi-Fi network, try these steps:

  1. Open the Google Home app.
  2. At the top left, tap Add + > Set up device > New device > set up new devices in your home.
  3. Follow the in-app steps.

If these steps above don’t solve the issue, you’ll need to factory reset your speaker or display, then set it up again using your new Wi-Fi network and password.

Instead of factory resetting your speaker or display, if you're comfortable changing your router settings, you can change your new Wi-Fi network name and password in your router's settings to be the same as the previous ones. Your device should then automatically connect to the Wi-Fi.

Bvr1
Community Member

Nothing is working Cannot change router name or password as this is controlled by provider 

Princesss
Community Specialist
Community Specialist

Hi folks, 

 

Thanks for reaching out.

 

@David_K, appreciate all the help!

 

@Bvr1, thanks for trying the steps. Since there's no option for you to change the router name or password, is there a way that you can try to connect it using a mobile hotspot? Please take note that when you do this, you need to have an extra phone that will serve as a router/source of internet and the other one is the set up device. 

 

Let me know if this works for you.

 

Best,

Princess

Bvr1
Community Member

No, this is not possible

Princesss
Community Specialist
Community Specialist

Hi Bvr1,

 

Apologies for the late response. How about trying to set it up using a different network? This way, we can isolate the if the issue is within the network or the device itself.

 

Best,

Princess

Muddi
Community Specialist
Community Specialist

Hey Bvr1,

 

Checking in, did the troubleshooting steps shared help?
 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hi there,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Cheers,

Muddi

Bvr1
Community Member

How do I do a factory reset?  The new device set up did not work

David_K
Platinum Product Expert
Platinum Product Expert