Connection prroblem

[Bvr1]

My internet provider installed a new router and now I cannot connect to wi if. Rebooted router and phone.  Factory reset performed. App reinstalled. Nothing working

[David_K]

What kind of Nest device(s) are you trying to reconnect to Wifi?

[Bvr1]

Google hub gome

[David_K]

If you've already changed to a different Wi-Fi network, try these steps:

1. Open the Google Home app.
2. At the top left, tap Add + > Set up device > New device > set up new devices in your home.
3. Follow the in-app steps.

If these steps above don’t solve the issue, you’ll need to factory reset your speaker or display, then set it up again using your new Wi-Fi network and password.

Instead of factory resetting your speaker or display, if you're comfortable changing your router settings, you can change your new Wi-Fi network name and password in your router's settings to be the same as the previous ones. Your device should then automatically connect to the Wi-Fi.

[Bvr1]

Nothing is working Cannot change router name or password as this is controlled by provider 

[Princesss]

Hi folks, 

Thanks for reaching out.

@David_K, appreciate all the help!

@Bvr1, thanks for trying the steps. Since there's no option for you to change the router name or password, is there a way that you can try to connect it using a mobile hotspot? Please take note that when you do this, you need to have an extra phone that will serve as a router/source of internet and the other one is the set up device. 

Let me know if this works for you.

Best,

Princess

[Bvr1]

No, this is not possible

[Princesss]

Hi Bvr1,

Apologies for the late response. How about trying to set it up using a different network? This way, we can isolate the if the issue is within the network or the device itself.

Best,

Princess

[Muddi]

Hey Bvr1,

Checking in, did the troubleshooting steps shared help?
 

Cheers,

Muddi

[Muddi]

Hi there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Cheers,

Muddi

[Bvr1]

How do I do a factory reset?  The new device set up did not work

[David_K]

Follow these steps:

Factory reset Google Nest or Home speakers or displays - Google Nest Help