Connectivity issues

[GianMarco]

This one I've had forever.  Randomly, connection between my phone and nest audio either drops or can´t be stablished.

I can explain it in a couple scenarios:

1. Nest Audio doesn't appear in the list of connected devices, in which case I have to unplug it and turn it on again. This happens in every app (spotify and google podcasts). And yes, nest audio is in the same wifi as my phone.
2. I succesfully connect to Nest Audio and listen to whatever, but randomly my phone loses connection. Strangely, Nest Audio keeps playing the media, but the app pauses it and says it´s not connected to any media cast device. The result is that I can press play on my phone and hear the same media (with several minutes offset) that is still playing on the nest audio. Maybe I'm not explaining it well, but please bear with me.
3. I try to connect to nest audio from my phone, but my phone can't.  It just keeps displaying "connecting..." but never does. Again I have to restart the nest audio and sometimes my phone.

This only happens with nest audio, never had any issues with my chromecast or any other casting device.

Any ideas on how to solve this? I have a Pixel 5 if it helps to know.

Thanks

[Dan_A]

Hi GianMarco,

Thanks for reaching out.
 

We know how it feels if something’s not going your way. Let’s get to the bottom of this. 

I’ll be asking some question to narrow things down:

• How long did the device work before the connectivity concern started?
• Did the device give an audible message? What was it?
• How often does it happen in a day?

You can try the steps below:
 

• Unplug the power cord from the speaker.
• Leave it unplugged for one minute.
• Plug the power cord back in.
• If a reboot doesn't fix it, perform a factory reset.
• If the concern still persists, reply back on the status.

We'll get through this! Keep me posted.
 

Best,

Dan

[Dan_A]

Hi GianMarco,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Regards,

Dan

[GianMarco]

Sorry, didn't see that I got I reply.

Answering your questions:

• Hard to say how long has the device working. It's not old but also not brand new, I've had it for a year or so (kind of).
• The device does not give any audible message.
• At leaste once a day

Regarding the steps you mentioned:

• Done
• Done
• Done
• Haven't done it yet

Unplugging and plugging usually fix the issue but the same keeps coming back every time.

[Dan_A]

Hi GianMarco,
 

That certainly hasn't been easy for you and great job doing the steps sent your way. The only thing left to do is the factory reset. Doing the factory reset reverts your Google Nest Audio to its default/original settings. Setting it back up is a must. This will make a lot of difference. Observe afterwards.

To have a flawless set up, click this link Set up your Google Nest or Home speaker or display.
 

Respectfully,

Dan

[Dan_A]

Hi GianMarco,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Dan

[Azarco]

Hello there,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best,

Alex

[GianMarco]

I did it recently. Still early to know whether the issue is solved or not. Will update monday 10/17. So far so good

[Azarco]

Hey GianMarco,

Glad to hear that! Let's monitor your Nest Audio device for now. In the meantime, let us know if need you have other questions about your Nest Audio.

Regards,

Alex

[Jake]

Hey there,

I wanted to check in with you, and ensure everything is still working properly from here. Please let me know, as I would be happy to review further.

Best regards,

Jake

[GianMarco]

So far so good, haven't had any issues lately. As far as I'm concerned, this solved the issue

[Jake]

Hey there,

I am glad to hear the issue is resolved, and everything is working properly from here. With that being the case, I am going to lock the thread at this time. If you run into any questions from here, please feel free to create a new post.

Best regards,

Jake