Google nest home max

[22greenacrs1]

Google Sent me a new Google nest hub max. It set up fine yesterday. When I got up it said it couldn’t make a connection. Troubleshooted it by unplugging. Still wouldn’t work. I factory reset it. But  then It Said it Hass to be deleted from another account. Now it doesn’t work at all. There is no other account that I can delete it from.

[AndroiFy]

Hi @22greenacrs1 

If the device was sent by Google after an exchange, I recommend you to reach Nest support again: Google Nest Support: Get Help 

[Juni]

Hi folks,

Thanks for the help @AndroiFy

@22greenacrs1, I’m sorry you have that experience. Let me help you. Since you were able to set it up the first time, try to remove it first in the Google Home app, then once done do a reset again and set it up once more.

Check these step on how to remove your device:

1. Open the Google Home app.
2. Touch and hold your device's tile.
3. Tap Settings > Remove device > Remove.

Best,

Juni

[Azarco]

Hey 22greenacrs1,

Checking back in to see if the troubleshooting shared above helps. Let us know by updating this thread, and the Community will be happy to lend a hand.

Regards,

Alex

[22greenacrs1]

Well they cannot figure it out. They may have to send me another google nest max hub and have me sign in on a different google home account. I they feel my google account may have a glitch in it? 

[Azarco]

Hello there,

Got it. Have you tried using a different Google Account? How many home structures do you have? Also, are you using a private home network?

Thanks,

Alex

[Jake]

Hey there,

I wanted to check in and see if you managed to see Alex's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours. 

Best regards,

Jake