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Constant device disconnect

madrian
Community Member

In the last days I have constant device disconnect on my Google Home & Mini from the network, after restart it works for a while. Anyone knows if there was a firmware upgrade in the last days? It's not an AP or WiFi issue, please do not comment if you have only this idea. 

1 Recommended Answer

SamInPgh
Community Member

Yes, a new Nest Mini firmware version was rolled out over the weekend. It is 1.54.279716. If that is the version your devices are running, it is most likely the source of your problem. Unfortunately, there is absolutely no way of knowing for sure or of finding out what changed in the new release as Google shares firmware release information beyond the current version number with absolutely NOBODY, including their customer service reps. They also provide no way to revert to a previous version. Another example of this company's complete ineptitude and disregard for its customers. Do no evil, indeed...

View Recommended Answer in original post

6 REPLIES 6

SamInPgh
Community Member

Yes, a new Nest Mini firmware version was rolled out over the weekend. It is 1.54.279716. If that is the version your devices are running, it is most likely the source of your problem. Unfortunately, there is absolutely no way of knowing for sure or of finding out what changed in the new release as Google shares firmware release information beyond the current version number with absolutely NOBODY, including their customer service reps. They also provide no way to revert to a previous version. Another example of this company's complete ineptitude and disregard for its customers. Do no evil, indeed...

DL44
Community Member

I’ve had the same issue. After two years with no issues I’m now having my thermostat disconnect from my wifi multiple times a day. Very frustrating. 

Jake
Community Specialist
Community Specialist

Hey all,

 

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey all,


I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey all,


I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread due to inactivity. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey all,


It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake