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Continued conversation not working

Aghdami
Community Member

I can't get continued conversation to work.

I have it enabled on my google home app, and restartet the devise, but it is still not working. It doesn't keep listening.

36 REPLIES 36

paquier
Community Member

same thing here, it's really annoying.

DanFromAkron
Community Member

It works some of the time on some of my devices but it is sporadic it certainly is NOT a feature that I can count on.

Jake
Community Specialist
Community Specialist

Hey all,

 

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help with the continued conversation? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

I don't know about the asker but mine doesn't work. 

@Jake 

KGS
Community Member

Always worked fine on both of my devices, until recently it stopped working on just my kitchen Google home but my bedroom mini works fine still.

Have rebooted and have turned off and on with the home app switch, still only works on one device.

JesterP
Community Member

Same here on the trouble shooting. Still not working. 

Same here and it's getting frustrating. 

Luchojim
Community Member

Stopped working 

Uncleyags
Community Member

Yeah as usual no Google support what do the people at Google do all day! The continue conversation doesn't work get off your azz and fix it

JesterP
Community Member

Hey Jake. My home mini stopped continued conversation about 1 week ago. And it still stops mid sentence on some replies. 

Yes please assist us. No one's issue hs been resolved 

BitBurn
Community Member

Does it work in Canada? Don't seem to. 

prozaig
Community Member

yes i have that problem, how can i fix that? 

Vko007
Community Member

Yes it's still not working for me

denisecrawford1
Community Member

Mine too, did you get any answers that worked?

Whatever-ugh
Community Member

BUMP

Still a very annoying problem for me. I have two home minis, in separate rooms. The one I use far more often does not activate the mic after speaking. It seemed like continued conversations worked for about a week after the last update, but the problem started again and I cannot get it to work anymore. I have rebooted dozens of times.

Uncleyags
Community Member

What does Google do with all the money and thousands of employees is they don't fix problems like this? My cc stopped working as well.

Hey guys. I received a response from Google yesterday to have me try resetting my home mini and it fixed my continued conversation issue! I had my doubts about it but I was completely surprised when it worked. Here's the link that they sent me... 

https://support.google.com/googlenest/answer/7073477?hl=en 

Just wait. 

 
I spent an hour and 45 minutes on the phone with Google two weeks ago and factory reset both of my Nest Audios. 
 
Everything was fine. The continuous conversation was working just fine until a couple hours ago. 
 
I have had more problems since I got my first Nest Audio. I ask her to add something to my calendar and she only gets part of it right. Doesn't matter if I'm standing right in front of her.
 
It's so frustrating. I don't have time to factory reset my Nest Audio every couple of weeks.

JesterP
Community Member

1st the home mini stops mid sentence in responses to questions now it won't allow continued conversation. @googlesupport what is going on?!?! I've already rebooted it twice. Went into the Google home app disabled the continuous conversion and re-enabled it. Still doesn't work. Please help! 

zeronero
Community Member

Same thing here since last Saturday. I am sure that there is nothing wrong with my mini. The fault is on the Googe-side.

JesterP
Community Member

Hey guys. I received a response from Google yesterday to have me try resetting my home mini and it fixed my continued conversation issue! I had my doubts about it but I was completely surprised when it worked. Here's the link that they sent me... 

 

https://support.google.com/googlenest/answer/7073477?hl=en 

LisaK
Community Member

My 5 speakers have always worked just fine till tonight when I noticed "continued conversation" no longer working on bedroom speaker. I've tried rebooting from app as well as unplugging and restarting that way to no avail.  Had there been a recent update or something? Too many people making note of this for it to be a coincidence.   Please rectify asap. 

Thanks

Technical info: 

System firmware version: 309385
Cast firmware: 1.56.309385
Language: en-US
MAC address:
IP address:

zeronero
Community Member

Yes, this is the version on my Google mini too.

If I had to guess, I would say that an update is responsible. 

JesterP
Community Member

Hey guys. I received a response from Google yesterday to have me try resetting my home mini and it fixed my continued conversation issue! I had my doubts about it but I was completely surprised when it worked. Here's the link that they sent me... 

https://support.google.com/googlenest/answer/7073477?hl=en 

LisaK
Community Member

UPDATE:. Doing a hard reset of Google mini worked. I didn't know there was a reset  button underneath the orange rubber base (charcoal speaker). I had been looking for a pin reset. Just be sure to hold it down long enough till it says it's doing a hard reset and then go to Home app to complete setting it up again  Thank you to whoever posted this info above. Cheers.

 

JesterP
Community Member

AWESOME!!!!! 

Googl3suxballz
Community Member

My Google mini responds flawlessly 100% of the time. My Google hub has NEVER continued conversation. I can't find any answers on the issue and it's frustrating to learn a majority of people are experiencing the same problem. Do a recall, update the software, something! I was considering the hub maxx but I'm not gonna waste my money if Google can't even offer proper support. The best thing about Google, which I always brag about to my Alexa using family, is that I don't have to keep saying "hey Google" every 2 seconds

  1. Open the Google Home app JesterP_0-1660579126759.jpeg

     

    .
  2. At the top right, tap your account JesterP_1-1660579126724.png

     

     Assistant settings JesterP_2-1660579126732.png

     

     Continued Conversation JesterP_3-1660579126762.png

     

    .
  3. Turn on Continued Conversation.

It's already set up and still not working. It's a Google problem not a user problem

**bleep**. Mine worked for awhile after I set it up but stopped working out of the blue. I received a response from Google yesterday to have me try resetting my home mini and it fixed my continued conversation issue! I had my doubts about it but I was completely surprised when it worked. Here's the link that they sent me... 

https://support.google.com/googlenest/answer/7073477?hl=en 

JesterP
Community Member

Hey guys. I received a response from Google yesterday to have me try resetting my home mini and it fixed my continued conversation issue! I had my doubts about it but I was completely surprised when it worked. Here's the link that they sent me... 

https://support.google.com/googlenest/answer/7073477?hl=en 

Luchojim
Community Member

Hard reset worked with me. 

zeronero
Community Member

I also confirm that hard-reset fixed the issue.

JesterP
Community Member

Awesome!!