Nest speaker pausing instead of broadcasting

[xiteg79]

Hello all, I see there are a few other topics on this but none seem to help. I want to broadcast to my kids speaker and I will say "Hey google, broadcast to Skyler's room". Google then says "Pausing Skyler's room". I then ask Google to "Broadcast to Skyler's speaker". Google then replies back saying "Pausing Skyler's room.". 

I have rebooted my daughter's speaker and I have factory reset the speaker and I still get the same results. I have tried it from our Nest Hub Max along with my phone, my wife's phone and even from my son's room all with the same results. 

I have made sure my daughter has permissions to everything she needs. I have deleted her room and removed the speaker as a new device. I am just at a loss now. 

[Dan_A]

Hi xiteg79,

This is not the experience we want you to have, let me help you. A few questions: aside from your Nest Hub Max, which Nest speakers are we working with? When did your issue begin? Have you tried another Nest device to broadcast? What device are you broadcasting from? Also, for us to be on the same page, when you did the factory reset, was it the same steps as what you see in this link?
 

Let us check if the integration between devices through Wi-Fi have something to do with this. It would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord of your router, followed by your Nest speakers.
2. Plug them back in after 3 minutes.
3. Restarting your phone might also help.

Let me know how it goes.

Best,

Dan

[Princesss]

Hi xiteg79,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
 

Best,

Princess

[Princesss]

Hello there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess