Continuous Webcam Streaming to Nest Hub Max

[Doogie]

Hello, after believing that a TP-Link Kasa camera was "Google Assistant Enabled" I purchased one. The use case was for streaming a constant view of a baby monitor on our Hub in the evening, leaving our TV, phones, computer, etc free for other tasks.

Although the streaming works fine it shuts down after 5-10 minutes and this is working "as designed" and confirmed by the manufacturer.

Your support pages list a number of makes of camera that would to with Nest Hub but I need a more granular level of detail to know which ones can keep a constant stream Vs which will time-out like my Kasa camera as it is not fit for purpose.

Could you please clarify what options I have as I believe the Nest camera would work but they are slightly more expensive than we were looking to spend.

Thank you

[Maurus78]

I'm interested too 🤓

[Jake]

Hey all,

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Doogie]

Hello Jake,

Yes, it would be great to get an answer.

Thank you.

[Jake]

Hey all,

Sorry for the late reply. I wanted to follow up with you, as I did find an article with more details on 24/7 video history. At this time, I am not seeing any details on how to stream that continuously to your Hub. I know this is not the most ideal answer, and I will be sure to share this feedback with our Team. We are always looking to improve our products. Please let me know if you have any other questions from here, as I would be happy to take a closer look.

Best regards,

Jake

[Jake]

Hey all,

I wanted to check in and see if you had any questions? Please let me know, as I would be happy to assist, and answer any you may have.

Best regards,
Jake

[Doogie]

Thank you Jake but I don't think the article related to the issue I have raised. The camera is capable of streaming continuously as it does when you use the app from the vendor (in this case Kasa) but when you stream it through Google Hub the streaming only lasts about 5 minutes before cutting out.

I am looking for a video that will stream to the Hub continuously in real time, I am not worried about recording at all.

[Matsw]

I wold need this info as well! Looking for a camera that can stream continuous video to my Nest Hub. Thanks! 

[RS4]

Is anyone going to fix this issue at any point? Would be nice.

[Azarco]

Hey RS4,

Thanks for reaching out.

Right now, you can only stream live video for up to 4 hours using the wired Nest cameras. If the Nest camera or doorbell is on battery power, it can only stream for up to 5 minutes. After 5 minutes, you needs to reactivate the live stream in the app to continue with the stream. Also, Google doesn't have any information about the stream duration for third-party cameras. 

We're always looking for ways to improve and we'll take it as feedback. I also suggest that you send feedback using your devices by saying, "Hey Google, send feedback," or by following the steps on this link. Let me know if I can assist with anything else, otherwise I’ll be locking this thread after 24 hours. 
 

Best,

Alex

[Doogie]

Alex,

Why are you saying you are going to lock the thread?!? We haven't had a proper answer yet!

Thank you for the additional information above but it relates to Nest Cams, we need to understand what is it that is making a powered camera from a third party act like a battery powered Nest one, is it some sort of protocol they can change to fix this issue?

Doug.

[Azarco]

Hey Doogie,

While we can't provide any information about third-party camera streaming duration, it's best to coordinate with the partner app for additional details. For the Nest battery camera, the default event length is 3 minutes so streaming for more than that can cause a significant impact on the battery life of the camera. 

Regards,

Alex

[Doogie]

Alex, to be honest, I'm not interested in the Nest cam, either read the original request and supply some advice around the point raised or pass this to someone that can. I'm now at the point where this has been going on for so long I'm giving up ... It's not a great customer experience from a forward looking company that should be able to give a technical response to inform their customers.

[Azarco]

Hello Doogie,

We know how this is important to you. We're always looking for ways to improve and we appreciate users who are keen on sharing with us their thoughts/experience — we'll take this as feedback. I also suggest that you send feedback by following the steps on this link. Let me know if I can assist with anything else, otherwise I’ll be locking this thread after 24 hours. 
 

Best,

Alex

[Doogie]

OK, you have successfully beaten me into submission and I just don't care any more so do what you want. What a pathetic excuse for customer service.

[Azarco]

Hi Doogie.

I understand this has been a frustrating experience, rest assured that we'll take note of it — we'll ensure that we'll learn from your experience as we continually improve our products and services. I'll go ahead and lock this. Feel free to start a new thread if you need assistance with any Google Home and Google Nest devices and we'd be glad to assist you further.

Kind regards,

Alex